Customer Service Rep. Donor Assistance (TEMP)

Customer Service Rep

We're in the business of Good. Lions Clubs International Foundation (LCIF) is the charitable arm of Lions International, the world's largest service club organization. Serving more than 1.4 million Lions, working with 47,000 clubs in 200-plus countries globally, LCIF has funded humanitarian service to build a more promising future for citizens of the world. Since 1968, LCIF has awarded more than $1 billion in grants, helping combat vision problems, provide valuable life skills to youth, respond to major catastrophes, and build programs to address the needs of at-risk and vulnerable populations. LCIF is also working to reduce the prevalence of diabetes and improve the quality of life for those living with the disease. In addition, the foundation is expanding its global causes to include childhood cancer, hunger and the environment while raising funds to empower even more service from Lions. As the challenges facing our world increase, so must our capacity to combat them. These are not things that any one Lion, club or district can do alone. But together, we can. We are currently looking for a Customer Service Rep to join our team and rise to the challenge of empowering service.

Position Highlights

Performs a variety of routine administrative and clerical activities such as receiving incoming correspondence and phone calls and determining appropriate response. Provides clerical support to process requests, answer inquiries, resolve routine problems and follow up on inquiries and problems. The position may have direction and training responsibilities associated with it.

What You'll Do

• Receive recognition requests, correspondence and telephone calls (occasionally in-person contact) to process requests, resolve routine problems and answer inquiries which may require some research. Refer complex problems and inquiries to more senior staff, and / or management. Follow up on routine inquiries and problems.
• Perform data entry and clerical functions to process requests and / or resolve problems. This position may include : making corrections, consuming credits, working on projects, sorting, verifying, coding transactions, forms, documents, and filing general materials classified numerically, alphabetically or chronologically, and may include some report preparation. Check documents and transactions for accuracy, completeness, or compliance with established standards and procedures. Generate customer orders, order editing, adjusting and verifying functions in circulation, membership, purchase order and other operation systems. Processes data on (e.g., charters, applications, M&As or other association forms). Handle routine correspondence, etc.
• Provide training and / or direction to new or lower-level clerks and for any cross-training purposes.

We're Looking for Someone With :

Compensation : Non-exempt, $20-$22 / hr., or $39,000- $42,900

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

Lions International is an Equal Opportunity Employer