Sales Engineer (Remote, Central & Eastern Time Zone Preference)

Who we are :

M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles are the DNA of who we are. They unite us across diverse cultures and personalities, providing a shared foundation that builds trust, drives collaboration, and inspires excellence :

• Make It Happen  – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
• Help Others  – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
• Love Customers  – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our  company page .

To learn more about how we became a Certified Great Place to Work visit,  Working at M-Files | Great Place to Work .

Summary of the role :

In this role as a Sales Engineer , you are both a tech-savvy professional who understands the technical aspects of a product and a trusted advisor who can clearly communicate value to potential customers. You will work closely with sales teams to drive successful pre-sales engagements, helping clients envision how M-Files can transform their business operations.

We are prioritizing applicants with demonstrated experience supporting clients in the Manufacturing or Professional Services space , as this role will play a key part in advancing our growth within these industries.

This position is ideal for someone who blends technical depth with strong communication, customer service, and relationship-building skills , someone who can coach sellers, advise customers, and deliver a consultative experience that goes far beyond traditional technical support.

What you will be doing / Responsibilities and Duties :

Pre-Sales Support

• Collaborate with sales representatives to provide solution consulting and technical expertise throughout the sales process.
• Assist in qualifying opportunities and managing proof-of-concept (POC) processes.
• Script, configure, and deliver value-driven product demonstrations that clearly communicate business outcomes.

Technical Consultation

• Deeply understand the M-Files product to explain its value, benefits, and technical details to potential clients.
• Address technical objections and questions raised by prospects with confidence and clarity.
• Identify and recommend solution approaches based on detailed customer discovery and business needs .
• Document technical requirements, integration needs, and overall solutions in collaboration with M-Files’ Services and Implementation teams.

Relationship Building

• Build strong relationships with prospects and customers by understanding their needs and tailoring solutions accordingly.
• Partner closely with internal teams, including Services, Product, and Engineering , to ensure a seamless handoff and continued customer success.

Sales Support

• Collaborate with sales teams to advance opportunities, convert customers, and identify upsell potential .
• Provide technical thought leadership that helps maximize customer value and seller confidence.
• Act as a coach and consultant , elevating how sales teams position M-Files’ capabilities.

Requirements

Who you are / Qualifications and Skills :

• Bachelor’s degree in a relevant field (Computer Science, MIS, Engineering, etc.) preferred.
• Proven experience ( typically 3+ years ) in a pre-sales, solution consulting, or similar technical customer-facing role.
• Strong background supporting Manufacturing and / or Professional Services clients .
• Exceptional communication and storytelling skills, able to translate complex technical concepts into clear, compelling business messages.
• Ability to work collaboratively across teams and thrive in a consultative, fast-paced sales environment.
• Demonstrated customer service mindset , with a focus on solution orientation and professionalism.

Participation in our Recruitment Process :

• Initial Phone Screen w / People & Culture Team Member
• Hiring Manager (Manager, Sales Engineering - Americas)
• Demo Assessment w / Internal Team Members
• Sales Team Leadership (Sales Director)
• SVP of Global Services
• Total Recruitment Process Time Investment for Applicant : 3hrs

Why You'll Enjoy Working Here

• You’ll be part of a collaborative global team focused on innovation and real impact.
• You’ll work directly with clients to solve real-world problems and help businesses work smarter.
• You’ll have opportunities to coach sellers, influence go-to-market strategies and grow your own expertise across industries.
• You’ll help shape how M-Files is positioned in the Manufacturing and Professional Services markets, where your technical and consultative skills truly make a difference.

Benefits

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of " Make It Happen ", " Help Others ", and " Love Customers " are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

Base & Commission  - M-Files offers excellent compensation, there is no cap on our commission-based opportunities.

• As a remote enabled company our team members enjoy the flexibility to establish their own life / work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP / HSA plans offered)
• Access to Health & Wellness App (Modern Health)
• Dental insurance
• Vision insurance
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)