Talent.com
Client Services Analyst
Client Services AnalystSouthern New Hampshire University • Des Moines, IA, United States
Client Services Analyst

Client Services Analyst

Southern New Hampshire University • Des Moines, IA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Client Services Analyst will report to the Client Services Manager. You will on-board and off-board SNHU personnel, Adjunct Faculty, and SNHU business contractors. Following Information Security requirements, the Client Services Analyst ensures that permissions and access controls are set for personnel and contractors based on their job role or function within SNHU. You will help to implement IT services and support processes in cooperation with Human Resources, Security Operations, Information Technology Services, and multiple SNHU business workgroups. The Client Services Analyst also provides technical support and services to best use SNHU's information technology systems.

You will work remotely in any of our approved working States. #LI-Remote

What You'll Do :

Assume ownership of the New Hire Onboarding process for SNHU personnel, Adjunct Faculty, and business contractors, including any required communications with SNHU Talent & Acquisition, HR Business Partners, Hiring Managers, and ITS cross-functional colleagues

Assume ownership of the Account Termination process for SNHU personnel, Adjunct Faculty, and business contractors, including any required communications with HR Partners, Business Managers, Security Operations, and ITS cross-functional colleagues

Provide reporting and accommodate reporting requests on status of New Hire onboarding scheduling and ITS readiness.

Operate together with the Manager of Client Services and the Manager of Field Services on tracking and communicating status of onboarding, off-boarding, role changes, and relocations.

Provide efficient access and account termination for all separating SNHU personnel, Adjunct Faculty, and business contractors.

Help to create and influence University policies and departmental procedures which yield mutual benefits regarding customer satisfaction and operational efficiencies.

Troubleshoot and resolve operational issues. Complete triage and escalate tickets to someone or department.

Review technical support documentation to ensure information is complete and accurate.

Help manage support tools and content, e.g., Knowledge Base, FAQs, How-To Guides, training materials.

Provide support and information to the internal IT Service Desk, ITS teams, and partners.

Share expertise and facilitate knowledge transfer by advising and mentoring others.

Maintain expertise on an ongoing basis to keep up with process evolution and operational enhancements.

Demonstrate ITS brand behaviors and provide excellent customer service to all internal and external customers.

Ensure handling of confidential material and information.

Attendance, punctuality, and reliability are essential functions of this role.

Other responsibilities as assigned.

What We're Looking For :

3+ years of relevant Information Technology experience.

Relevant experience includes Technician / Analyst / Customer Service Representative or similar roles in IT service delivery.

Experience with the IT Service Delivery organization and operational processes.

Experience with customer service support and service level management practices.

Experience with ITIL Change Management, Incident, Problem and Request Processes.

Experience with ServiceNow or similar ticketing system.

Experience with Microsoft Office tools including Word, Outlook, PowerPoint, Excel, Visio, SharePoint and Teams.

Experience with Microsoft 365, Windows, Mac iOS and Android platforms.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $22.55 - $36.08. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $24.91 - $33.71.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get :

High-quality, low-deductible medical insurance

Low to no-cost dental and vision plans

5 weeks of paid time off (plus almost a dozen paid holidays)

Employer-funded retirement

Free tuition program

Parental leave

Mental health and wellbeing resources

serp_jobs.job_alerts.create_a_job

Client Service Analyst • Des Moines, IA, United States

Job_description.internal_linking.related_jobs
Senior Client Experience Analyst

Senior Client Experience Analyst

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Analyst, Client Experience.Key Responsibilities Support design and implementation of a consistent end investor experience Partner with leadership on strategic i...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Tax Expert - Local

Tax Expert - Local

Intuit • Ames, Iowa
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

Intuit • Ames, Iowa
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Service Specialist

Client Service Specialist

Staffing • West Des Moines, IA, US
serp_jobs.job_card.full_time
Duration : 02 Months Start : 04 / 07 / 2025 As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and member...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Center Analyst

Service Center Analyst

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service. Key Responsibilities Identify and resolve incidents within agr...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Commercial Banking Analyst - AI Trainer

Remote Commercial Banking Analyst - AI Trainer

Data Annotation • Ames, Iowa
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Senior Financial Analyst - AI Trainer

Remote Senior Financial Analyst - AI Trainer

Data Annotation • Ames, Iowa
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Financial Analyst - AI Trainer

Remote Financial Analyst - AI Trainer

Data Annotation • Ames, Iowa
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Services Associate

Client Services Associate

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Client Services Associate (Remote).Key Responsibilities Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages Provide ordering sup...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Provider Services Analyst

Provider Services Analyst

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Provider Services Analyst I.Key Responsibilities Analyze claims to determine validity and recovery options Draft detailed correspondence for reimbursement and contact ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Escalations Specialist

Client Escalations Specialist

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence. Key Responsibilities Act as the primary contact for upper-lev...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Tax Expert

Tax Expert

Intuit • Ames, Iowa
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Associate, Client Services

Senior Associate, Client Services

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Associate, CSA-3.Key Responsibilities Provide clients with account statements, balance inquiries, and various banking documents Facilitate account maintenance, ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Services Specialist II

Client Services Specialist II

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Client Services Specialist II for the overnight shift.Key Responsibilities : Respond to client support requests via email, chat, and phone, addressing various concerns ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Business Services Analyst

Business Services Analyst

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Business Services Analyst - Remote.Key Responsibilities Coordinate with the legal department and update leadership on proposal and contract status Manage the monthly s...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Technical Services Analyst

Technical Services Analyst

Harris Computer • Nevada, IA, US
serp_jobs.job_card.full_time
Why consider this job opportunity.Comprehensive medical, dental, and vision coverage from your first day of employment.Three weeks of vacation, increasing to four weeks after three years and five w...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Tax Expert - Onsite

Tax Expert - Onsite

Intuit • Ames, Iowa
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Services Specialist

Client Services Specialist

VirtualVocations • Des Moines, Iowa, United States
serp_jobs.job_card.full_time
A company is looking for a Client Services Specialist I.Key Responsibilities : Respond to client e-mail support tickets, addressing various concerns Utilize online systems and support tools to re...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted