Talent.com
Director - Operations Strategy

Director - Operations Strategy

MichaelsIrving, TX, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Director - Operations Strategy

The Director - Operations Strategy is responsible for defining strategies that drive growth and improve efficiency and margin across retail operations. This includes developing innovative operating models, identifying store expansion opportunities, advancing new format initiatives, and enhancing data and analytics capabilities to enable smarter decision-making. This role ensures enterprise strategies translate into actionable retail executionoptimizing store operations, labor models, omni-channel integration, and customer experiencewhile building scalable processes to support long-term growth. The Director also leads disciplined planning, prioritization, and execution of functional strategic initiatives. The ideal candidate brings deep experience in retail operations and strategy, a strong understanding of omni-channel dynamics, and a data-driven mindset that delivers insights to improve customer experience, operational performance, and financial outcomes.

Major Activities

Strategic Planning & Retail Growth

  • Develop strategic evaluations of new market entry, competitive positioning and multi-year strategies for retail portfolio optimization, new store expansion, and new format concepts to influence investment decisions and shape long-term growth strategies
  • Translate enterprise vision into clear priorities and execution roadmaps for store operations, labor efficiency, and customer experience.
  • Evaluate and prioritize growth opportunities, including market entry strategies, store expansion, international growth and omni-channel integration.
  • Partner with real estate, development, and operations teams to deliver cost-effective and scalable new stores and remodels.

Data & Analytics Innovation

  • Direct the development and synthesis of key analytics to inform enterprise strategy. Leverage team resources, advisors, or internal stakeholders as needed to unlock insights that support strategic decision-making.
  • Develop enterprise operations reporting metrics to track store performance, omni-channel adoption (BOPIS, curbside, ship-from-store), and customer KPIs.
  • Partner with analytics and data teams to leverage data mining, predictive modeling, and labor productivity analytics.
  • Provide executives with fact-based insights on customer behavior, dwell time, basket composition, and omni-channel profitability.
  • Build advanced analytics and data science capabilities to support portfolio planning, omni-channel growth, and performance optimization.
  • Leverage predictive insights and real-time data to drive fact-based decision-making.

    • Competitive Intelligence & Market Insights

  • Build a competitive intelligence function to track specialty retail and omni-channel leaders, disruptors, and emerging consumer trends.
  • Benchmark against best-in-class retailers to identify innovation opportunities in customer service, digital fulfillment, and store formats.
  • Deliver actionable insights that influence pricing, real estate, merchandising, and service strategies.

    • Program Management Center of Excellence

  • Accelerate Operational Excellence : Serve as a thought partner and integrator across business units, ensuring initiatives are properly scoped, resourced, and executed.
  • Establish governance rhythms, KPIs, and review cadences to monitor performance and maintain accountability.
  • Establish a program management discipline that ensures consistent governance, prioritization, and execution of strategic initiatives.
  • Define best practices, tools, and standards for program and project delivery across store and omni-channel initiatives.
  • Monitor execution, resolve roadblocks, and ensure accountability for outcomes across large-scale initiatives.

    • Operational Innovation & Efficiency

  • Create strategies that improve store efficiency, simplify processes, and drive sustainable margin improvement.
  • Implement new operating models, labor structures, and in-store technologies to boost productivity.
  • Establish frameworks for continuous improvement in inventory flow, scheduling, services, and customer engagement.

    • Leadership & Developing Teams

  • Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high-level) and tactically (to drive execution)
  • Attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team.
  • Lead a sales-focused culture that empowers the team to take risks, creates space for innovation, and expects cross-functional collaboration.
  • Manage performance and be a strong developer of talent and drive succession planning and talent development for areas of responsibility.
  • Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.
  • Clearly communicate objectives and priorities to the team creating alignment with the Company's strategic goals, clearly defining and communicating the department's goals to achieve a singular vision across the team.

    • Other duties as assigned

    Preferred Education

  • BA / BS degree in Business, Retail Management, or related field

    • Minimum Type of Experience Required

  • 10+ years of progressive leadership in retail strategy, store operations, or omni-channel growth
  • Experience in retail expansion, omni-channel integration, new format development, and operational transformation
  • Experience in competitive intelligence, international growth strategy, and data-driven retail insights
  • Strong expertise in program management governance, portfolio prioritization, and cross-enterprise execution.
  • Advanced analytical and financial acumen, with success using data and analytics to inform strategy.

    • Other

  • Exceptional analytical and problem-solving skills, with a track record of translating complex challenges into strategic decisions and enterprise-level impact
  • Advanced proficiency in developing executive-level presentations, showcasing strong skills in strategic storytelling, data synthesis, and visual communication
  • Demonstrated ability to lead strategic workstreams independently, synthesize diverse inputs, and drive decision-making in ambiguous environments
  • Strategic thinker with operational discipline, executive-level communication and presentation abilities.
  • Comfort with ambiguity and translating vision into retail execution
    • serp_jobs.job_alerts.create_a_job

    Director Strategy • Irving, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    TeamsharesPlano, TX, US
    serp_jobs.job_card.full_time
    Boxes 4 U is an employee-owned packaging and industrial supplies distributor based in Plano, Texas, serving the DallasFort Worth community since 1991. With a deep inventory spanning moving, shipping...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director Strategy

    Director Strategy

    ATIDallas, TX, United States
    serp_jobs.job_card.full_time
    The Director, Strategy will serve as a strategic partner to the President and CEO and the Executive Council, including advisorship, strategic alignment and executional integration across ATI, opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Business Operations & Strategy (Marketplace Growth)

    Director, Business Operations & Strategy (Marketplace Growth)

    JerryDallas, TX, US
    serp_jobs.job_card.part_time
    Director, Business Operations & Strategy (Marketplace Growth).Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size).Work closely ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Strategy and Operations Consultant Dallas, Texas, United States

    Strategy and Operations Consultant Dallas, Texas, United States

    SEIDallas, TX, US
    serp_jobs.job_card.permanent
    Strategy And Operations Consultant.An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Strategic Operations & Innovation

    Director of Strategic Operations & Innovation

    D&K Co. AEC Talent SolutionsDallas, TX, US
    serp_jobs.job_card.full_time
    Director of Strategic Operations and Innovation.Lead the Charge in Engineering Excellence and Innovation.Director of Strategic Operations and Innovation. This is your opportunity to shape the future...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Sr. Manager, Strategy and Operations, Specialist Strategy and Operations

    Sr. Manager, Strategy and Operations, Specialist Strategy and Operations

    USA JobsDallas, TX, US
    serp_jobs.job_card.full_time
    AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    FlextronicsDallas, TX, US
    serp_jobs.job_card.full_time
    To support our extraordinary team who build great products and contribute to our growth, we're looking to add a Director, Operations located in Dallas, TX. Reporting to the General Manager, the Sr.D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Operations - O&M

    Director of Operations - O&M

    PRIMORIS USADallas, TX, US
    serp_jobs.job_card.temporary
    The ideal candidate will have strong working knowledge of utility-scale systems including SCADA, substations, and inverters, with a proven ability to lead troubleshooting and asset monitoring effor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director Trade Strategy and Operations

    Director Trade Strategy and Operations

    AlconFort Worth, TX, US
    serp_jobs.job_card.full_time
    Director Trade Strategy and Operations.At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global le...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Strategy & Operations Principal, Partner OperationsDallas, TX; Fort Worth, TX; Houston, TX

    Strategy & Operations Principal, Partner OperationsDallas, TX; Fort Worth, TX; Houston, TX

    ViaDallas, TX, US
    serp_jobs.job_card.full_time
    Strategy & Operations Principal, Partner Operations.Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Lead, Strategy & Operations (R3678)

    Lead, Strategy & Operations (R3678)

    Shield AIDallas, TX, US
    serp_jobs.job_card.full_time +1
    Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director Operations

    Director Operations

    Brident Dental & OrthodonticsCarrollton, TX, US
    serp_jobs.job_card.full_time
    As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market. This includes employee development, growth and profit objectives, c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sr Director, Customer Transformation and Strategy

    Sr Director, Customer Transformation and Strategy

    Pluralsight, LLCWestlake, TX, United States
    serp_jobs.job_card.full_time
    We are looking for a Senior Director, Customer Strategy & Transformation (CX) to serve as the chief engine behind our Customer Experience strategy. This is a high-impact, senior individual contribut...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Regional Operations Director

    Regional Operations Director

    ArcosaFerris, TX, US
    serp_jobs.job_card.full_time
    Arcosa Aggregates Texas Region is seeking a Regional Operations Director.This position will provide strategic and operational leadership for open-pit sand and gravel mining operations across North,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sr. Director Analyst - Energy & Utilities Operational Technologies

    Sr. Director Analyst - Energy & Utilities Operational Technologies

    GartnerIrving, TX, US
    serp_jobs.job_card.full_time
    Senior Energy And Utilities Analyst.As a senior Energy and Utilities analyst, a deep knowledge of, and exposure to, the intersection of information technologies (IT) and operational technology (OT)...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager, Sales Strategy & Operations

    Manager, Sales Strategy & Operations

    GartnerIrving, TX, United States
    serp_jobs.job_card.full_time
    Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights.As an assoc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Field Operations (Multifamily)

    Director of Field Operations (Multifamily)

    TDIndustriesDallas, TX, United States
    serp_jobs.job_card.full_time
    Responsible for managing the Business Unit's production efforts and ensures each construction project is completed on time, on budget and with a high level of quality. Manages, coaches and develops ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Partner Strategy & Operations Leader, ProServe Strategy & Operations

    Partner Strategy & Operations Leader, ProServe Strategy & Operations

    AmazonDallas, TX, US
    serp_jobs.job_card.full_time
    Partner Strategy And Operations Leader.The Partner Strategy and Operations Leader is responsible for helping to shape, executing, and operationalizing the plans set by the Partner Director for the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days