Sr. UX Researcher (San Francisco)

Sr. UX Researcher

We're seeking an experienced Senior UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you'll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

What You Will Do

Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

Design and implement comprehensive research plans for complex projects in a fast-moving environment

Mentor junior UXers and evangelize research best practices across the organization.

Regularly present at Town Hall and All Tech meetings

Synthesize research findings into actionable insights and effectively communicate them to stakeholders

Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

Expand our research repository to make insights accessible and usable by the broader organization

Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

Proactively identify research opportunities that could improve product strategy and user experience

Advocate for user needs in strategic planning and prioritization discussions

What You Will Need

Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions

A work history in the financial services industry is preferred

Expert knowledge of various research methodologies and when to apply them effectively

Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders

Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

Comfort working in an agile environment and adapting research approaches to support rapid iteration

Ability to balance strategic research initiatives with tactical needs

Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

Willingness to manage parts of ResearchOps and self-serve recruitment

Proficiency with analytics software like Heap, Posthog, or similar is preferred

What We Offer

The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives

The opportunity to work in a fast-paced environment with experienced industry leaders

Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits

A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot

$165,000 - $195,000 a year

Compensation details : The salary for this position is $165,000 - $195,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.