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Product Director

Product Director

salesforce.com, inc.Chicago, IL, United States
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Overview

Job Category : Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Group's (CSG) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the "voice of the customer and market" to the rest of the CSG organization and we work across all functions within CSG and all the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio. Role Description.

Salesforce Success Plans proactively set customers up for success by equipping them with the skills, information, insights, and expert guidance needed to drive adoption, scale Salesforce implementations across their organizations, and maximize business value. We are seeking an experienced Product Manager to join our Customer Success product management team to help us bring our latest and greatest innovations in the Success Plans offer portfolio to our acquisitions. The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success Product Management team. In this role, you\'ll ensure that our various M&A integrations and strategic new Salesforce products are supported by the latest innovations in the Success Plans portfolio-driving stronger product adoption, faster time-to-value, and long-term customer success. In this role, the product manager will understand customer needs across all Salesforce customer segments and products, and ensure that the Success Plan portfolio can meet those needs. You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

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Director Product • Chicago, IL, United States

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