Overview
The Headend Engineer I , is accountable for the 24x7 operation of the primary headend and secondary hub sites, and all equipment located within each facility. The Headend Engineer I is an entry level position responsible for the basics for installation, maintenance and proper operation of all equipment located within the hub in accordance with company guidelines and local, state and federal regulations. The Headend Engineer I is responsible for working alongside HEll / HElll for supervision of contracted engineers involved in the installation and maintenance of the facility and associated equipment.
Perks and Benefits
- Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
- Competitive Salary!
- We are currently offering a restricted stock grant of $5,000!
- Medical, dental, and vision insurance, and 401k with a company match
- Paid time off, paid holidays, and tuition reimbursement.
- Significant discounts on broadband packages for employees residing in our service areas.
What YOU need
Essential duties and responsibilities include but are not limited to those listed below :
Performs basic preventive maintenance, repair and installation of primary headend and secondary hub sites 24 x 7. Monitors equipment performance to ensure proper functionality in compliance with manufacturer specifications and company specificationsEnsures effective operation and proper maintenance of all headend and hub-related peripheral equipment including but not limited to generators, air conditioners, receivers, modulators, processors, optical transmitters, optical receivers, digital receivers, digital transmitters, encoding equipment, controllers, ad insertion, wiring, combining networks, fiber management, digital transport, EAS equipment, set-top controllers, character generators and all related PEG insertion / transmission equipmentMaintains the integrity and security of hub facilities in compliance with company guidelinesCoordinates and directs low level trouble-shooting activities with field personnel as necessary to provide expedient restoration of services and excellent customer serviceAssists with the set-up and activation of the optical path for all new / rebuilt / upgrade plant.Reports the activities of internal and external customers and wow partners related to hub facilities to HEll, HElll, or Area Headend Manager.Implements and coordinates relocation of hubs as requiredReports, coordinates testing and inspecting of equipment for operational performanceFollows preventive maintenance procedures, activities and tracking to ensure compliance with company standardsAll other duties as assignedWhat you'll be doing
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Degree or GED and one-year certificate from college or technical school in telecommunications or related field equivalent combination of education and trainingExperience / Skills Needed
2+ years of experience in Preventive Maintenance is required; must have the ability to read and understand engineering prints as they pertain to Hub facilitiesA basic knowledge of TCP / IP networks is requiredBasic understanding of HFC / FTTH NetworksLow voltage experience such as DC / AC powerplantsComputer Skills
MS Office, Spreadsheets, Internet software, E-mail, Database softwarePhysical Demands / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hearrequired to use hands to type, handle objects and paperworkrequired to reach and hold on to items at chest level or reach above the shoulderrequired to use close vision and be able to focus, ability to adjust focus and to see colorsrequired to use hands and fingers to use tools and manipulate equipmentrequired to occasionally lift up to 50 poundsMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and / or gaffs that may be used in this positionrequired to be able to work flexible hours as required, including evenings, weekends and on-call shifts and be able to report to the headend within a reasonable amount of time when calledWondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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