Communications Specialist

Communications Specialist

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area's only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

FirstHealth is seeking a dedicated and professional Communications Specialist to answer and direct calls in a polite, efficient manner. This role is crucial for maintaining effective communication within our hospital and providing exceptional support to our physicians, staff, and patients.

Responsibilities

1. Uses an appropriate problem-solving approach to plan performance of service.

• Processes calls in a timely and professional manner.
• Reviews on-call schedule for accuracy.
• Ensures that new information and on-call schedule changes for all FirstHealth entities (RMH, MMH, Hoke Hospital, FH Clinics) are shared with co-workers.
• Reports significant problems by using Discrepancy Report.

2. Provides services with consideration of the physical, psycho-social, cultural / spiritual, and age specific needs of those served.

3. Uses equipment / supplies correctly.

4. Uses appropriate safety and infection control measures.

5. Teaches / directs / advises / informs others in an appropriate manner.

6. Reports / records information correctly.

7. Public Safety Communications.

Qualifications

The following, or equivalent, are the minimum requirements to perform the essential functions of this position.

Education / formal training / licensure / certification / experience :

High School Diploma. Prefer one to two years' experience in communications, telecommunications, dispatching or related field; or an equivalent combination of education and experience. Certified DCI operator and NC DOJ telecommunicator certification / equivalent or ability to obtain within three months of employment.

Additional Skills :

Have excellent customer service and communication skills. Must have ability to work efficiently, multi-task in a fast-paced environment and remain calm under stress. Computer experience required. Good judgment.

Working Conditions : Primary office environment

Physical Requirements :

Sitting for long periods of time in a confined area. Must have manual dexterity and visual acuity. Must be able to hear and orally communicate on the telephone.