Principal Customer Success Manager
VirtualVocationsKansas City, Kansas, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Principal Customer Success Manager in the Enterprise Segment.
Key Responsibilities
Develop trusted advisor relationships with C-suite and executive customers to maximize value from the platform
Guide the customer and account team in creating Success Plans, including regular check-ins and strategic planning sessions
Mitigate churn through early risk identification and collaboration with the account team
Required Qualifications
8-10+ years of experience in Customer Success or account management with strategic customers
Experience managing an Enterprise book of business with a complex SaaS product portfolio
Proven ability to establish trusted advisor relationships with customer partners
Understanding of Jira and Confluence end-user use cases and configuration trade-offs
Experience with CRM tools such as Gainsight and Salesforce
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Principal Manager • Kansas City, Kansas, United States
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