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Technical Account Manager

Technical Account Manager

VirtualVocationsRaleigh, North Carolina, United States
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A company is looking for a Technical Account Manager - East Coast.

Key Responsibilities

Manage a book of 4-5 Premium Support accounts as the primary technical advisor

Conduct regular health check audits and technical reviews to ensure optimal platform usage

Lead and resolve technical escalations for high-touch customers to ensure satisfaction and retention

Required Qualifications

3-6 years of experience in technical account management, consulting, or solution architecture at a SaaS company

Experience working with enterprise customers on configurable, data-driven platforms

Hands-on experience with Airtable, including Interface Designer and advanced automations

Familiarity with APIs, webhooks, automations, and basic scripting

Experience guiding and implementing AI workflows within customer solutions

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Technical Account Manager • Raleigh, North Carolina, United States

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