Patient Service Specialist

Patient Service Specialist

Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment.

Location : 3507 South Mercy Road Suite 105 Gilbert, AZ 85297

Position Type : Full Time

Schedule : Monday-Friday

Compensation : $18.00 - $20.00 / hour - based on experience

Why Join Us : (benefits for full-time at 32+ hours / week)

Start Strong : Our mentorship and orientation programs ensure a successful transition

Recharge & Refresh : Generous PTO to maintain a healthy work-life balance

Your Health Matters : Comprehensive medical / RX, health, vision, and dental plan offerings

Invest in Your Future : Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

Schedule patient appointments in person and via phone

Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team

Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications :

High School Diploma or GED required

1 Year of Front Desk Experience

Insurance Verification Experience

Preferred Qualifications :

1 Year of Medical Office Experience

Health Care Experience

Physical Requirements :

Ability to walk, stand, bend, and reach consistently throughout a work day / shift

Appropriate manual dexterity to enable typing (including 10-key) throughout a work day / shift

Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Additional Data

Equal Opportunity Employer / including Disabled / Veterans