Field Tech / Desktop Support Technician - Novi, MI

Req ID : 311194

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech / Desktop Support Technician - Novi, MI to join our team in Novi, Michigan (US-MI), United States (US).

This Desktop Support Technician is to provide onsite support for end users, for tickets and issues at the client's manufacturing site. The technician will have the responsibility to own the issues through resolution.

Position Overview and Responsibilities :

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks and printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Works to update and resolve tickets in a timely manner to achieve Service Levels.
• Ability to physically perform general office requirements (lifting 50lbs +).
• Potential for nearby, local travel to the client's virtual campuses (estimated roughly 5-10 miles from main site).

Basic Required Qualifications :

Highly Preferred Skills :

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