Account Representative

Job Title

The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.

Essential Duties And Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.