Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Reloca

Senior Quantitative User Experience Researcher (Frontend) – Bangkok-based, Relocation provided Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers to a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership.

Responsibilities

Conducts research end-to-end for high impact, guiding stakeholders to the best collaboration with research for their goals.

Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business.

Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.

Leads projects that involve collaboration with other stakeholders.

Assesses the pros and cons of various research methodologies and mentors others in the use of techniques and tools for high-quality execution.

Research Skills

Expertise in evaluating research opportunities, especially with ambiguous requests (importance, urgency, impact).

Ability to manage, challenge and shape inbound research requests and propose solid research projects or programs.

Excellent project execution, exploring alternate methods, mixed methods, and innovative approaches.

Deep understanding of the pros and cons of quantitative and qualitative research and how to apply this knowledge to direct projects to appropriate methods.

Deep domain expertise in at least one area (e.g., pricing), user type, or method, becoming the go-to person on the research team.

Triangulation of findings, methods, and theories to ensure reliability and depth of insight.

Maximizes value and efficiency of research by applying secondary research and expert inspection methods.

Solid knowledge of tools for surveys, diary studies, analysis, and ability to apply the right tool to the problem.

Solid knowledge of GDPR, data compliance and ethics in all activities.

Communication & Collaboration

Drives cross-discipline collaboration via research insights / activities.

Collaborates efficiently with other researchers and disciplines with shared ownership.

Excellent communication skills; tailored for different audiences; concise and receptive to input and feedback.

Contributes to the communication and implementation of standards of research excellence across the organization.

This position is open to worldwide candidates and includes a relocation package to Bangkok.

Qualifications

Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.

10+ years of relevant experience in consumer-facing business domains.

Expert in Quantitative research (log analysis, metrics triangulation, survey design, sampling, crosstabs, statistical concepts, etc.).

Experience with Qualitative methods and user-centered design (interviews, diary studies, direct observation, think-aloud usability testing).

Comfortable with planning, scoping, conducting, analyzing and communicating research.

Experience negotiating and working with external research vendors.

Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data.

Strong critical thinking beyond business requests.

Excellent storytelling and communication to business, product teams, designers, engineers, and other stakeholders (in English).

Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Equal Opportunity Employer : Agoda is committed to equal employment opportunities regardless of protected characteristics and strives to cultivate an inclusive environment that encourages collaboration and innovation.

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