ITSM Director
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.1_day_ago
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A company is looking for a Director, ITSM, Service Transition.
Key Responsibilities
Oversee core Service Transition and Service Operations processes for the IT organization
Champion ITIL framework adoption and maturity throughout the IT organization
Drive continuous improvement of ITIL processes and ensure consistent service delivery
Required Qualifications
Bachelor's or Master's degree in Information Technology, Computer Science, or equivalent work experience
ITIL V4 certification (Intermediate or Expert level preferred)
8-10 years of experience in IT Operations, with at least 5 years in ITSM leadership roles
Proven experience implementing and managing ITIL-based service management frameworks
5+ years' experience with ITSM Tooling (ServiceNow preferred)
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Director • Rockford, Illinois, United States
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