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Operations Coordinator
Operations CoordinatorGFL Environmental • Houston, TX, US
Operations Coordinator

Operations Coordinator

GFL Environmental • Houston, TX, US
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Operations Coordinator

Join our team as an Operations Coordinator at GFL Environmental in Houston, TX!

Why Join GFL?

GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits : career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

What's in it for you :

  • Comprehensive Benefits Plan including prioritized orthodontics and vision care
  • 401K matching and profit sharing
  • Employee Assistance Program, life insurance, and more!
  • Paid time off
  • Competitive wages
  • Growth opportunities

What you'll do :

  • Schedule service and satisfy customer service request. Ensure that service is completed in accordance within requested day and time frame.
  • Dispatch calls to appropriate driver based on location and credentials needed.
  • Perform driver check-ins throughout the day to ensure jobs are being completed on time as scheduled.
  • Distribute job information to drivers and ensure they have appropriate PPE and equipment needed.
  • Ensure coordination with other offices to clarify roles and responsibilities on services being performed by drivers from multiple offices.
  • Interacts with customers, sales, & Operations staff.
  • Fields incoming calls / emails from customers and confirm receipt of request and schedule accordingly.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, and telephone.
  • Support / Communicate with Operations Supervisor to ensure production expectations are being met.
  • Enter information into and maintain dispatch log on shared driver to ensure accuracy.
  • Schedule trucks throughout the day as needed to service customers same day.
  • May perform some additional responsibilities as assigned.

    • What's required :

    Completion of high school. Post-secondary courses or diploma would be considered an asset.

    1-2 years in a transportation, dispatch or customer service role.

    Strong communication and interpersonal skills.

    Strong customer focus.

    Proven ability to multi-task & ability to prioritize tasks.

    Proficient in MS Outlook, Excel, Word.

    Knowledge of industry an asset.

    Required to work extended hours and on-call after hours including weekends.

    Additional or specialized training in transportation, logistics, or similar area of study; customer service experience.

    Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!

    #GFLTalent

    We thank you for your interest. Only those selected for an interview will be contacted.

    GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com.

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    Operation Coordinator • Houston, TX, US

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