Federal Technical Support Engineer
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a Technical Support Engineer - Federal.
Key Responsibilities
Provide Tier-2 / Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions
Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues
Serve as a technical liaison between federal customers and engineering teams
Required Qualifications
U.S. Citizenship required (ability to obtain a federal security clearance preferred)
5+ years in technical support, TAC, or network / security engineering roles
Strong expertise in networking (TCP / IP, BGP, OSPF, MPLS, VPNs) and security (Firewalls, IPS / IDS, Zero Trust)
Experience supporting federal government customers or regulated environments strongly preferred
Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus
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Technical Support Engineer • Aurora, Illinois, United States
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