Operations Support Coordinator

Job Description

Job Description

Operations Support Coordinator

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DEPARTMENT : Operations REPORTS TO : Sr. Manager, Corporate Operations

FLSA : Full-Time, Non-Exempt (Hourly) Schedule : Monday-Friday, 8am-5pm (Hybrid)

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus , company-wide discounts , life insurance, Telemedicine access, short & long-term disability, and more!
• Positive work environments that offer work / life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading , innovative technology

Position Summary

RoadGuard Interlock, part of the Global IID organization — a nationwide network of brands including Low Cost Interlock, Simple Interlock, and Smart Start — is committed to promoting safer roads through advanced technology and exceptional service.

The Operations Support Coordinator plays a key role in supporting daily operations across all brands, ensuring data accuracy, program consistency, and cross-functional coordination. Based in the Grapevine office, this role assists with pricing updates, location data management, third-party billing, and operational process improvements, contributing to the organization's mission of saving lives and supporting license reinstatement through reliable, compliant solutions.

Essential Duties and Responsibilities

Qualifications

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee frequently is required to walk or reach. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.