Assistant Health Program Coordinator, CBEST (C44 and C41) (Los Angeles)

Assistant Health Program Coordinator, CBEST (C44 and C41)

Housing for Health (HFH) is a program office within Community Programs, a division under the Los Angeles County Department of Health Services (DHS) for the County of Los Angeles. HFH was created to support people experiencing homelessness with complex clinical needs. We support people in obtaining housing, improving their health and thriving in their communities. HFH is a core component of Los Angeles County's effort to respond to the homeless emergency. Where appropriate to the job function, a hybrid work schedule may be available, with employees working both remotely and from the office, as needed.

The County-wide Benefits Entitlement Services Team (CBEST) is a program under HFH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and / or behavior health conditions, high utilizers of public services in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), and Cash Assistance Program for Immigrants (CAPI).

The Assistant Health Program Coordinator position (also referred to as position) is assigned to one of the CBEST Teams (also referred to as team and / or teams) as below :

• Outreach and Referral Team (OAR)
• Records Retrieval (RR)

OAR : OAR is responsible for outreach, engagement, referrals, intakes and enrollment of clients for the CBEST program. This includes establishing and maintaining relationships with referral partners, providing education and training to referring partners, coordinating the receiving / processing of CBEST client referrals (also referred to as clients and / or referrals), supporting client's navigating through the various steps of the CBEST program, conducting in-person and / or virtual intakes with vulnerable clients, determining eligibility for CBEST services, enrolling eligible clients and coordinating staff intake schedules. As a member of the OAR team, staff may be assigned duties under the RR team as needed.

RR : RR provides an array of administrative, technical assistance, and specialized duties for CBEST's CARES Clinical Team and the OAR team as needed. Specific tasks may include coordinating and following up on records retrieval requests with medical providers, tracking and scanning medical records to client files, uploading records into the DHS client database (CHAMP) and managing the storage and destruction of sensitive patient records. As part of the OAR team, RR staff may be assigned additional duties described for the OAR team as needed.

The position will report to a HFH supervisory, management, and / or executive leadership personnel (also referred to as HFH personnel). The position will be responsible for providing an array of programmatic, clerical, administrative as well as client-based services that support and contribute to the processing of a client's application for SSI, SSDI and CAPI. The position may require frequent travel to all eight Los Angeles County Service Planning Areas to meet with and engage service providers, community-based organizations, stakeholders and partners, and other healthcare, mental health, public social services, etc. leaders / staff, attend various meetings with HFH personnel and / or HFH community / contracted agencies, and / or attend / participate (or present, speak, etc.) at off-site HFH related meetings, conferences, etc. as applicable. OAR team AHPC's may be assigned to work full-time or part-time in an LA County Dept. of Public Social Services (DPSS) office location.

Functions of the position include, but is not limited to the following :

Essential Functions

OAR :

RR :

Job Qualifications