Talent.com
Contact Center Specialist

Contact Center Specialist

First Bank & TrustSioux Falls, SD, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative

This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.

Qualifications : This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.

Principle Responsibilities :

  • Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.
  • Ensure customer confidentiality.
  • Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.
  • Adhere to established policies and procedures regarding appropriate resolution of customer complaints.
  • Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods / solutions to meet customers' needs.
  • Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.
  • Be responsible for promoting the bank's philosophy of excellent customer service.
  • Attend all meetings and any other required meetings and / or developmental training deemed necessary by the Call Center Supervisor.
  • Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  • Adhere to compliance procedures and participate in required compliance training.

Compensation Grade : Hourly Grade 4

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.

serp_jobs.job_alerts.create_a_job

Contact Center Specialist • Sioux Falls, SD, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Call Center Agent

Call Center Agent

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Call Center Agent to handle incoming calls for the Florida Department of Financial Services.Key Responsibilities Provide exceptional customer service in a high-volume c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Sales Specialist Data Center

Technical Sales Specialist Data Center

RM Staffing B.V.Sioux Falls, SD, US
serp_jobs.job_card.full_time
You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Contact Center Solutions Engineer

Contact Center Solutions Engineer

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center - Consulting Solution Engineer.Key Responsibilities Design, implement, and optimize contact center solutions to meet customer needs Collaborate with cro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Contact Center Operations Manager

Contact Center Operations Manager

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work with team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Contact Center Operations Supervisor

Contact Center Operations Supervisor

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Supervisor, Contact Center Operations.Key Responsibilities Oversees daily operations of contact center teams to ensure customer satisfaction and compliance Monitors in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Contact Center Manager

Contact Center Manager

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Manager - State Mandated Leave Insurance.Key Responsibilities Lead and inspire a high-performing contact center team, fostering a culture of inclusion an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Tax Associate

Tax Associate

IntuitMadison, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Tax Associate - 2+ Yrs Paid Tax Experience Required

Tax Associate - 2+ Yrs Paid Tax Experience Required

IntuitMadison, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Seasonal Tax Expert - Local

Seasonal Tax Expert - Local

IntuitHarrisburg, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Tax Expert - Onsite

Tax Expert - Onsite

IntuitMadison, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Tax Expert - Local

Tax Expert - Local

IntuitHarrisburg, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Tax Associate - Local

Tax Associate - Local

IntuitTea, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Seasonal Tax Associate - Local

Seasonal Tax Associate - Local

IntuitMadison, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Tax Associate - Onsite

Tax Associate - Onsite

IntuitHarrisburg, South Dakota
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Contact Center Administrator

Contact Center Administrator

VirtualVocationsSioux Falls, South Dakota, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Administrator (DMS Admin).Key Responsibilities Process activations and cancellations of service contracts and maintenance agreements Reconcile store ban...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Service Center Manager

Service Center Manager

Dayton FreightSioux Falls, SD, US
serp_jobs.job_card.full_time
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corpora...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Account Manager

Account Manager

First MainStreet Insurance, L.C.Pipestone, MN, United States
serp_jobs.job_card.full_time
POSITION TITLE : Account Manager .REPORTS TO : Operations Department .CLASSIFICATION : Exempt .EEO CLASSIFICATION : Professionals. The primary responsibility of the Accou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Center Support PT

Service Center Support PT

FedExSioux Falls, SD, US
serp_jobs.job_card.full_time
Customer Service Representative.POSITION OVERVIEW : Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days