Collections Representative II

Accounts Receivable Collector

Detail-oriented and results-driven professional seeking an Accounts Receivable Collector position to leverage strong communication skills, financial acumen, and a proven track record of successfully managing collections processes to optimize cash flow and reduce outstanding receivables.

Key Accountabilities

Manage a portfolio of 100+ accounts, collecting and outstanding receivables and reducing delinquency rates.

• Contact clients via phone, email, and written correspondence to secure timely payments and resolve billing disputes.
• Negotiate payment plans with delinquent accounts and achieving success rate in recovering overdue balances.
• Prepare detailed reports on account statuses, aging reports, and collection activities for management review.
• Collaborate with sales and customer service teams to ensure accurate billing and client satisfaction.
• Maintain compliance with company policies and applicable regulations.
• Process and track incoming payments, ensuring accurate application to customer accounts.
• Conduct account reconciliations and resolved discrepancies, improving accuracy.
• Assist in generating invoices and statements, ensuring timely delivery to clients.
• Handle high-volume customer inquiries related to billing, payments, and account statuses.
• Resolve client issues promptly and maintain a high customer satisfaction rate.
• Support accounts receivable team by identifying and escalating delinquent accounts for further action.
• Document all interactions in CRM systems to ensure accurate tracking of customer communications.

Minimum Requirements

Degree, e.g., Associate's or Bachelor's in Accounting, Finance, or Business Administration

2 plus years of experience in accounts receivable, collections, and financial operations.