Technical Training Lead Analyst, Instructional Design - Evernorth - Remote

Technical Training Lead Analyst, Instructional Design - Evernorth - Remote (Finance)

Job Description

An instructional designer is responsible for creating effective, engaging, and accessible learning experiences by applying adult learning theory. They collaborate with subject matter experts to analyze learning needs, design curriculum and training materials, develop digital and facilitated learning solutions, and evaluate instructional effectiveness. Their goal is to enhance learner performance and support organizational goals through well-structured, learner-centered content.

Responsibilities

• Design, develop and implement course content for new hire training curriculum for Care solution roles inclusive of case managers, specialty case managers, coaches, personal advocates, and supervisors.
• Design, develop and implement course content for ongoing learning initiatives. Perform readiness activities to support courses for quarterly learning bundles. Ensure learners are prepared for new initiatives or process changes.
• Perform ongoing curriculum maintenance to ensure training materials are current and documented in a secure shared location.
• Perform and lead discovery sessions leveraging the ADDIE framework in instructional design.
• Analysis

Identify audience, define learning objectives, skill gaps, conduct needs analysis

Design course structure, delivery method, storyboard outline, engagement approach (role play, scenarios, test knowledge)

Create material outlined in the storyboard, set up demo reviews, obtain feedback & sign off.

Finalize curriculum and load to LMS, support VOC and updates, train the trainer, make real-time adjustments

Develop evaluation model for each curriculum to measure proficiency and track learning analytics, identify opportunities for improvement and stakeholder satisfaction.

Skills and Attributes

The Instructional Designer must possess the following skills and attributes :

Qualifications

If you will be working from home occasionally or permanently, a broadband internet connection with speeds of at least 10 Mbps download / 5 Mbps upload is required.

Salary range : 69,500 - 115,900 USD / year, depending on experience and geographic location. Eligible to participate in an annual bonus plan.

Benefits include medical, vision, dental, well-being and behavioral health programs, 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For details, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and vitality. We relentlessly innovate to make health prediction, prevention and treatment more accessible to millions of people.

EEO and Accessibility

Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, veteran status, religion, national origin, or any other characteristic protected by applicable EEO laws. If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users where legally permissible. Some states may have restrictions. Qualified applicants with criminal histories will be considered in accordance with all applicable laws.

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