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Coordinator, HR Operations
Coordinator, HR OperationsRoss Stores • New York, NY, US
Coordinator, HR Operations

Coordinator, HR Operations

Ross Stores • New York, NY, US
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Coordinator, HR Ops

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE : The Coordinator, HR Ops is responsible for processing associate employment records for the Ross buying offices, i.e. payroll process, associate change of status processing and new hire activations. The Coordinator is responsible for responding to associate questions & requests (sent to our HR Connect mailbox) and related requests from the Buying Offices' associates providing guidance on policy interpretation, payroll and benefits and making to ensure urgent issues are triaged and escalated and SLAs are met. The Coordinator is responsible for updating and maintaining all employee data in the Peoplesoft and related systems for the 2,000 Buying Office associates, as well as generating reports and compiling payroll information for reporting purpose.

ESSENTIAL FUNCTIONS

  • Supports weekly orientation to new hires, ensures presentation deck is updated with current information.
  • Sets up new hires in PeopleSoft, creates & maintains associates' personnel files and ensures legal compliance via I9 checking and documenting process.
  • Provides Tier 1-level support to respond to & perform follow-up activities to employee and HR emails (HR Connect mailbox) for the Buying Offices.
  • Escalates complex issues to manager, as appropriate.
  • Processes bi-weekly payroll reports from the MyTime hourly tracking system, including troubleshooting and partnering. PeopleSoft system updates and issues.
  • Maintains all Outlook distribution lists, updates and audits bi-annually.
  • Tracks and processes HR system updates to employee records during on-cycle (appraisal & mid-year cycles) and off-cycle promotions (C&B processing and tracking); activities include sending non-competes via DocuSign, updates supervisors and department information in PeopleSoft, files all documents in the OnBase employee records system.
  • Prepares exit paperwork and coordinates off-boarding processes for HR Business Partners (e.g. submitting request and notifying appropriate parties, monitoring physical assets collection, tracking and filing documentation to support the completion of off-boarding procedures, etc.) timely and accurately.
  • Manages and tracks the repayment process for former and current buying office associates due to over- (or under-) payment in prior paychecks
  • Responds to and vets unemployment claims with Equifax to ensure accurate management of process.
  • Reports on HR Connect issues, analyzing and making process improvement recommendations.
  • Participates in projects and initiatives as requested.

    • COMPETENCIES :

  • Customer Oriented
  • Communication / Influencing
  • Results Driven
  • Collaboration / Teamwork
  • Detail Oriented
  • Organizational Agility

    • QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :

  • Bachelor's Degree (preferred)
  • Relevant HR experience preferred (e.g., PeopleSoft data entry)
  • Customer Service oriented
  • Strong ability in using MS Office tools, (e.g, Excel)
  • Outstanding communication and interpersonal skills
  • Ability to quickly learn and follow established policies and procedures consistently
  • Strong organizational and time management skills, attention to detail and accuracy and ability to multitask and reprioritize as needed

    • PHYSICAL REQUIREMENTS / ADA :

  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper / files, etc.
  • Consistent timeliness and regular attendance.
  • Vision requirements : Ability to see information in print and / or electronically.
  • This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and / or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
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