Operations Coordinator

Job Description

Job Description

Church of the City New York is seeking an operations professional with strong organizational and systems skills to ensure the seamless execution of Sunday gatherings and events. This role advances our mission “to see lost New Yorkers far from God transformed into compelling missional disciples” by strengthening the systems, scheduling, and scalability of church operations.

The Operations Coordinator will serve as the backbone for volunteer teams—including Connections, Events, Facilities, Safety, and Back of House—ensuring smooth Sunday execution while supporting volunteer engagement and retention. They will centralize scheduling, onboarding, contractor coordination, and logistics, freeing pastoral staff to focus on care, leadership, and ministry innovation as Church of the City New York expands to new service times and venues.

The ideal candidate will be organized, detail-oriented, and skilled at building systems that scale. They will thrive in fast-paced environments, enjoy partnering with volunteers and staff, and bring a problem-solving mindset that ensures consistent and sustainable operations.

Role Summary

Strengthen the systems, scheduling, and scalability of Church of the City New York's Sunday and event operations by supporting volunteer teams, contractors, and staff to ensure excellence week after week. This role serves as the operational backbone for Sunday gatherings, special events, and future service expansions.

• Handle Planning Center scheduling and communications for all Sunday Operations teams, including onboarding and training logistics in coordination with department leads
• Build and maintain a strong volunteer culture through Team Nights, appreciation events, clear post assignments, and documentation
• Provide hands-on Sunday leadership presence to support volunteers, troubleshoot issues, and oversee logistics such as load-in / load-out, signage, supplies, and room resets
• Support execution of large Sunday events, baptisms, Welcome to Church, and other church-wide milestones
• Manage the Ministry Support Request Form, ensuring requests are routed, tracked, and systems created to reduce recurring gaps
• Coordinate scheduling with contractors (security vendors, cleaners, etc.), confirming details and routing invoices to Finance for timely payment and budget tracking
• Maintain contractor calendars and vendor rosters for proactive planning
• Manage volunteer coverage across multiple service times, anticipating gaps and supporting scalable growth at current and future venues (Temple Israel, Rodeph Sholom)
• Adhere to and embody the qualities and characteristics required of Church of the City New York Staff Members, as defined by the Staff Handbook

Requirements

Education Required / Preferred :

A satisfactory equivalent of education, training and experience in related fields and / or educational disciplines, sufficient to qualify for the requirements of position, including :

Benefits

Church of the City New York is an At-Will and equal opportunity employer. All of our employment decisions (e.g., recruiting, hiring, training, promoting, compensating and terminating) will be made in accordance with applicable laws and regulations. Church of the City New York complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact hr@church.nyc.