Building Services Worker

Job Description

Job Description

Fayetteville Public Library Building Services Worker Job Description

Exempt : No

Department : Facilities

Reports To : Manager, Building Services

Location : Fayetteville Public Library

Date Revised : March 25, 2024

Safety Sensitive : No

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effectively communicate with patrons regarding a variety of topics including, but not limited to : library products, programs and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns.
• Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries.
• Perform assigned daily cleaning procedures within time limits and in accordance with FPL policy in designated areas.
• Clean all public and staff bathrooms, restock supplies, empty the trash, and prepare for opening.
• Sweep and mop all hard surface floors, auto scrub and buff terrazzo, clean conveyor hallway.
• Vacuum all soft surface floors, computers, card catalog, and upholstery.
• Clean and / or polish all stainless-steel including elevators, stairways, glass, doors, wood surfaces and security gates.
• Take out any recyclables, pick up stray trash in parking deck, empty all parking-deck trash cans, and clean cans as needed. Help keep the library a "green" building by using only approved, "green" products.
• Collect all library refuse keeping trash separate from recyclables.
• Demonstrate knowledge of safety equipment and procedures. Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library. Maintain all equipment in like-new condition.
• Complete any laundry.
• Respond to staff housekeeping requests as appropriate.
• Assist with a diverse range of tasks necessary for event execution. Examples could include : event set-up, event tear-down, assist with the flow of event (traffic, parking, flow of people, signage, interior movement of people), secure the entrances and exits for specific events, guide volunteers and outside vendors (service staff and bartenders), assist with decorations (table settings, linens, and other rental items as assigned).
• Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned. Monitor volunteers on special projects as needed. Report training issues to Building Services Manager.
• Monitor library physical security. Report safety and security issues to the manager. Prepare accurate and detailed incident reports as assigned.
• Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency. Seek out areas that require cleaning and take initiative to complete tasks.
• Collaborate with supervisor on departmental projects to ensure the smooth operation of the department. Conduct special projects as assigned.
• Protect library assets and ensure building security by monitoring security gates, adhering to library policies, and following appropriate closing procedures.
• Model and support library brand at all times. Participate in meetings and activities of the department and library. Assist with library services, programs, events, and outreach opportunities as needed.
• Assist in safety and security planning and implementation. Carry out emergency procedures.
• Perform landscaping jobs as needed i.e. weeding, watering, sprinkler system maintenance, etc.
• Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.
• Report to work punctually, dressed in approved uniform, and fully prepared for each scheduled shift.
• Perform any other related duties as required or assigned.

ADDITIONAL INFORMATIONMinimum Qualifications :

Other Skills and Abilities :

Work Environment :

Ability to consistently tolerate an office environment with typical HVAC performance, ability to function well with the noise level typically associated with an office environment. Must be able to occasionally tolerate some loud noise from large equipment such as cleaning machines, HVAC, power washers, drills, leaf blowers, etc.