Customer Service Representative II

A company is looking for a Customer Service Representative II for Government Accounts (USA remote).

Key Responsibilities

Responds to and resolves customer requests via email and phone, including order processing and inquiries

Facilitates communication for technical assistance and collaborates with other departments to find solutions

Ensures adherence to service quality standards and processes account-specific SOPs

Required Qualifications, Training, and Education

High School education required; college degree preferred

Currently holds a Customer Service position or possesses equivalent experience

Ability to navigate multiple software programs and Microsoft Office

Excellent product and process knowledge for specific markets preferred

Demonstrates strong organizational and planning skills