Front of House

Position Overview

We are seeking enthusiastic, guest-focused individual to join our Front of House management team.  The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager with daily operations, event execution, and staff development. This position requires a passionate hospitality professional who thrives in a dynamic brewery setting—someone who can balance operational efficiency with a strong sense of community, craft beer knowledge, and guest engagement.

Key Responsibilities :

• Assist the General Manager in all aspects of daily front-of-house operations, including opening / closing procedures, shift management, floor leadership, and financial management.
• Act as Manager-on-Duty in the absence of the General Manager.
• Lead training initiatives for new and existing staff, emphasizing beer knowledge, service standards, and hospitality excellence.
• Assist with planning and executing private events, beer dinners, and brewery-hosted functions to ensure smooth operations and memorable experiences.
• Maintain a strong understanding of the brewery’s beer program; educate staff and guests on beer styles, pairings, and brand story.
• Model and uphold high service standards in service, cleanliness, and presentation; engage with guests, handle guest feedback, resolve issues promptly and professionally, and create lasting connections that build loyalty.
• Work closely with the brewing and kitchen teams to ensure cohesive service and product consistency.
• Assist with cost control, inventory management, and scheduling to achieve profitability targets.
• Support hiring, onboarding, and performance management for FOH team members.
• Foster a positive, inclusive, and team-driven culture while ensuring compliance with all health, safety, and alcohol service regulations.

Qualifications

Physical Requirements

What we offer