Talent.com
Technical Support Representative

Technical Support Representative

Axionova Engineering LimitedHouston, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

About the job Technical Support Representative

Job Description

At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance and the overall user experience.

This is a remote position available only to candidates based in the United States.

Responsibilities

  • Technical Support : Respond quickly to customer inquiries via phone, email, and chat.
  • Technical Support : Identify and troubleshoot software, hardware, or tool-related issues, providing step-by-step guidance.
  • Technical Support : Log and track all interactions and support requests accurately using the ticketing system
  • Customer Communication : Clearly explain technical concepts to customers, ensuring they fully understand the solutions provided.
  • Customer Communication : Maintain friendly, professional communication with clients and follow up to confirm issues are resolved.
  • Customer Communication : Collect feedback from customers to evaluate the quality of the support provided.
  • Collaboration with Internal Teams : Work with engineering, development, and product teams to share customer feedback and recommend improvements.
  • Collaboration with Internal Teams : Join team meetings to discuss common issues and brainstorm solutions.
  • Collaboration with Internal Teams : Help create FAQs, support guides, and training materials for customers.
  • Product Knowledge and Learning : Stay updated on the companys products, services, and industry trends to provide accurate support.
  • Product Knowledge and Learning : Participate in training sessions and self-study to enhance technical knowledge.
  • Problem-Solving and Troubleshooting : Use critical thinking to analyze and solve complex technical issues.
  • Problem-Solving and Troubleshooting : Reproduce reported issues to identify the root cause and find solutions.
  • Problem-Solving and Troubleshooting : Escalate unresolved issues to higher-level technical teams when necessary.
  • Quality Assurance and Performance : Ensure all support requests are handled within agreed service level agreements (SLAs).
  • Quality Assurance and Performance : Participate in quality assessments, offering suggestions for process improvements.
  • User Training : Host virtual training sessions and webinars to help customers understand product features and troubleshooting tips.
  • User Training : Develop and update training materials and user guides to improve customer efficiency.

Qualifications

  • Education : Bachelors degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience : At least 2 years of technical support or customer service experience, preferably in engineering or technology fields.
  • Technical Skills : Expertise in troubleshooting software, hardware, operating systems, applications, and networking issues
  • Technical Skills : Familiarity with engineering tools and software.
  • Technical Skills : Experience using ticketing systems and remote support tools (e.g. Zoom).
  • Interpersonal and Problem-Solving Skills : Strong communication skills (both written and verbal) with the ability to explain technical concepts to non-technical users.
  • Interpersonal and Problem-Solving Skills : Excellent analytical and problem-solving abilities with a proactive approach to resolving issues.
  • Interpersonal and Problem-Solving Skills : Effective time management and multitasking skills to handle multiple priorities in a remote setting.
  • Working Conditions : This is a fully remote position with flexible working hours, though overtime or on-call availability may occasionally be required.
  • Working Conditions : The role requires the ability to work independently while staying in close contact with team members and supervisors.

    • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technical Support Representative • Houston, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce77203 Houston, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support RepresentativeRemote OR Houston, TX

    Customer Support RepresentativeRemote OR Houston, TX

    TekmetricHouston, TX, US
    serp_jobs.job_card.full_time
    Customer Support Representative.Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Commercial Lines Support

    Commercial Lines Support

    HigginbothamHouston, TX, US
    serp_jobs.job_card.full_time
    The Commercial Lines Support Representative is responsible for assisting Commercial Lines with administrative tasks.Supervisory Responsibilities : None. Copy jobs with provided specific instructions....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Technical Support Technician

    Technical Support Technician

    ReviveRXTexas City, Texas, United States, 77590
    serp_jobs.job_card.full_time
    Ways2Well is redefining the future of healthcare.As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care.Were...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Inside Technical Sales Support – Hybrid (Houston, TX)

    Inside Technical Sales Support – Hybrid (Houston, TX)

    Power Storage SolutionsHouston, TX, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Inside Technical Sales Support – Hybrid (Houston, TX) Strongly Prefer Candidates with Critical Power / Electrical and or Industrial experience. Power Storage Solutions is a leader in stored ener...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Support Representative

    Remote Customer Support Representative

    TradeJobsWorkforce77014 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Remote JobsDamon, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce77208 Houston, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Child Therapist (LPC, LCSW)- Outpatient

    Licensed Child Therapist (LPC, LCSW)- Outpatient

    LifeStance HealthThompsons, TX, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Support Representative

    Sales Support Representative

    FergusonHumble, TX, US
    serp_jobs.job_card.full_time
    Since 1953, Ferguson has been a source of quality supplies for a variety of industries.Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Representative

    Remote Technical Support Representative

    TradeJobsWorkforce77021 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    A / P Support

    A / P Support

    Pappas Restaurants, Inc.Houston, TX, US
    Buscamos un Especialista en Cuentas por Pagar seguro y amable para unirse a la oficina principal de Pappas Restaurants, ubicada en el noroeste de Houston. Para tener éxito en este puesto, los candid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PayPal Technical Support Advisor

    PayPal Technical Support Advisor

    TradeJobsWorkforce77087 Houston, TX, US
    serp_jobs.job_card.full_time
    We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues. Stay adaptable to changing pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Consumer Support Representative

    Consumer Support Representative

    Cellular SalesLeague City, TX, US
    serp_jobs.job_card.full_time
    Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere.You bring the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health ServicesKaty, TX, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce77066 Houston, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionHoliday Lakes, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    NavyJersey Village, TX, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Customer Support

    Remote Customer Support

    TradeJobsWorkforce77269 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Support Specialist

    Remote Support Specialist

    TradeJobsWorkforce77433 Cypress, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30