Amazon is hiring : Design Program Manager, UX, RBKS Creative & Design in Hawthorn

Design Program Manager, UX, RBKS Creative & Design Description

About the Role

The Design Program Manager (DPM), UX leads the design lifecycle for global digital products with a focus on mobile app. This includes end-to-end management to secure required inputs, allocate resources, set priorities, determine schedules, manage reviews, and facilitate on-time approvals. The DPM coordinates with inter-disciplinary functions to ensure alignment and accuracy for go-to-market. This role also contributes to digital product design operations best practices, recommending workflow improvements and building mechanisms with an expert lens.

About You

You are a critical thinking self-starter and organized owner with an in-depth understanding of the design development workflow. You actively create and audit workflows to uncover gaps and insights, and address them effectively with measurable mechanisms and tool usage. You can work efficiently with global cross-function teams to deliver key aspects of new product development (visual, content, localization, legal), while ensuring necessary process steps are adhered to and critical program requirements provided for on time and accurate delivery.

This position requires flexibility to work across multiple time zones, with limited domestic and international travel for in-person meetings, events, and workshops.

Key Job Responsibilities

Oversee intake, scheduling, reviews, published recaps, and securing approvals with mid- to upper-level leadership.

Own program strategy for end-to-end delivery using product development process lifecycles and sprint workflows.

Clarify constraints and make appropriate trade-offs to decrease time-to-market and effectively gain alignment.

Identify blockers, develop clear mitigation plans, and communicate effectively with stakeholders.

Keep both internal and partner teams informed and aligned on priorities and risks.

Manage other design or internal projects as assigned.

A Day in the Life

You’ll use design program management best practices to lead successful delivery of digital products across Ring, Blink, and Amazon Key, aligning design systems with Amazon's smart home vision. By managing intake, clarifying requirements, clearing blockers, and ensuring milestones are met, you’ll enable the broader design team to focus their time on developing and publishing accurate and user-centered work. You’ll collaborate with key cross-function partners and drive daily adherence and improvements to communication mechanisms, tools, and standards to facilitate optimal output.

About The Team

Ring Blink Key Sidewalk (RBKS) Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the RBKS product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.

Basic Qualifications

Bachelor’s degree in Business, Design, Communications, or equivalent industry experience

3+ years experience in design operations, project, or program management

Program management for mass-produced consumer packaged goods or electronics

Experience with web-based design tooling project management software (Jira, Wrike, Asana, etc.)

Preferred Qualifications

Proven track record of effective resource planning and on-time program delivery for complex, cross-functional design projects.

Able to balance long-term visioning with a bias for action towards immediate needs.

Experience shipping global consumer products in a highly-matrixed and ambiguous environment.

Experience in a customer-centric, data and insights-driven product design environment.

Motivated by a scale-up environment where rapid iteration and collaboration is encouraged.

Excellent written and oral communication skills.

Familiarity of user-centered design and iterative development processes.

Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)

Experience in digital and mobile workflows

Experience with implementation and improvement of design tooling and design systems management

Experience with agile / scrum

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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