Account Manager

Job Description

Job Description

Description

Markey's, a multi-state leading provider of creative audio-visual services, is seeking a Full-Time Account Manager to join our team at the Iowa Events Center.  The Account Manager is responsible for providing audiovisual consultation services to established and potential customers over the phone, online, and in person at the Iowa Events Center (IEC). Primary focus will be on customer account management and development for small to medium-sized events and projects, eventually working up to larger events. Position will include occasional nights and weekends as needed, based on the client assignments.

Currently hiring for a Full-Time, salaried (exempt) position.

Key Responsibilities

• Discuss with customer their audiovisual needs and the purpose of the event, meeting, or presentation to gain a proper understanding of their goals and objectives.
• Provide consultation and suggestions on the best possible applications of audiovisual equipment based on customers’ needs and budgets.
• Prepare quotes, track equipment and prepare / submit billing.
• Confer with other Account Managers, Project Managers and Technicians for suggestions and ideas to determine appropriate audiovisual solutions for the customer when necessary.
• Arrange and actively participate in planning meetings and site inspections for clients and potential clients with IEC and CVB staff, working to become a trusted member of the Iowa Events Center team as a whole.
• Provide technicians with detailed information regarding location logistics, equipment, staging, and customer contact information.
• Coordinate AV logistics (equipment, transportation, cross rentals) for select events.
• Coordinate building logistics for select events. Attend IEC planning meetings and work with different departments to facilitate set up and strike of events
• Act as a single point of reference for clients throughout planning process.
• Collaborate with Markey’s staff on event production to continually enhance overall quality of services offered.
• Provide phone support for basic technical questions / problems.
• Attend or be onsite, as needed and requested, to support events,
• Provide effective and prompt responses to all customer inquiries.
• Confer with Event Technicians to ensure that clients’ expectations are fulfilled and review post-event status reports.
• Prepare, review and submit billing numbers into IEC’s event booking system ahead of time and then finalize after event’s completion with accurate reconciled labor and cross-rental costs.
• Work with Director of Event Technology and Office Manager to resolve any customer concerns or billing discrepancies.
• Fulfill other duties as assigned to ensure success of Markey’s events.

Requirements

Become a part of our team!

Established in 1959 and with more than 65 years of experience in the rental & staging industry, Markey's prides ourself in providing the BEST SERVICE and MOST DIVERSE & RELIABLE EQUIPMENT the industry has to offer. We are committed to providing a good working environment where all employees treat each other with respect and dignity, where employees are encouraged to grow personally and professionally, and we help employees produce quality results of which they can be proud.

At Markey's we are a 100% Employee Owned Company and we participate in an ESOP, or the Employee Stock Ownership Plan! The ESOP gives our Full-Time employees a beneficial ownership stake in the company at no cost to them. Ask us about our ESOP and its many benefits!

We offer :

Check us out at www.markeys.com !