IT Manager - Outage Management

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary :

We have an exciting opportunity to join our team as a Manager of Outage Management.

In this role, the Manager oversees the implementation and management of our Incident and Problem Management initiatives within the organization, ensuring they meet business needs and adhere to ITIL best practices. This includes managing Incident and Problem Management aligning these services with business objectives, and leading continuous improvement initiatives. The role also monitors services performance, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to outage management and technical support.

POSITION RESPONSIBILITIES

Implementing and Managing ITIL-based service management practices :

• This involves setting up and maintaining the Incident and Problem management processes and procedures that support IT service delivery,

Aligning IT services with business objectives :

Leading continuous improvement initiatives :

Coordinating with stakeholders :

Monitoring and reporting on service performance :

Ensuring compliance with ITIL standards :

Managing Incident processes :

Providing leadership and guidance to the IT service team :

Managing Service Level Agreements (SLAs) :

Ensuring quality and customer satisfaction :

Analyzing RCA reports and identifying root causes for improvement :

Perform other related duties as assigned.

Minimum Qualifications :

Preferred Qualifications :

Management Experience :

IT Systems and Processes :

ITIL Framework :

Data Analysis and Reporting :

Troubleshooting and Problem Solving :

Business Acumen :

Financial Management :

Risk Management :

Strategic Thinking :

Communication :

Leadership :

Negotiation and Conflict Resolution :

Customer Service :

Collaboration :

Analytical Skills :

Critical Thinking :

Adaptability and Continuous Improvement :

Efficiencies :

Excellent time management and organizational skills.

Ability to work effectively under pressure and meet deadlines.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health's Equal Employment Opportunity (EEO) policyKnow Your Rights : Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96 - $120,569.46 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience

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