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Assistant Registrar I

Assistant Registrar I

Georgia State UniversityAtlanta, GA, United States
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Description

Assistant Registrar I

University Registrar

Salary : $60,000-$61,500 with benefits!

Alpharetta Campus

Schedule : Monday - Friday | 8 : 30 AM - 5 : 15 PM

These are exciting times at the University Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The University Registrar Department is seeking (1) Assistant Registrar I to join the already awesome team taking the University Registrar Department to the next level of excellence!

WHAT MAKES The University Registrar Department A GREAT PLACE?

  • Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
  • A knowledge-sharing organization that works collaboratively with diverse partners.
  • Professional development opportunity and mentorship
  • A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Assistant Registrar I will be responsible for managing the day-to-day operations of an enrollment services center at Georgia State University, Perimeter Alpharetta Campus. The selected candidate will supervise staff that provide services in all aspects of enrollment and completing processes from the start of the student's academic career through graduation.

The scope of responsibility will include these specific duties but is not limited to :

  • Responsible for managing the day-to-day operations of an enrollment services center at a perimeter campus. Supervise staff that provide cross-functional services in all aspects of enrollment and completing processes from start of the student's academic career through graduation. Provide advanced level enrollment services such as analyzing student records, answering complex questions, updating records and providing immediate assistance in investigating and resolving problems. The assistant registrar in this position will address specific needs unique to the campus student body and work collaboratively with other student service offices on campus.
  • Meet with customers as needed when referred by Specialist to resolve or investigate more in-depth issues or situations by providing accurate or alternative responses. Provide daily professional customer services to students and parents ensuring that accurate information is disseminated through email, in-person, and phone contacts.
  • Provide service for those inquiries indicated as "red flag escalation, providing in-depth support for the student. Responsible for knowing all policies and procedures to provide any possible provisions / special accommodations for students.
  • Provide continuous training on enrollment services, primarily concerning registrar related questions and assistance unique to the campus. Organize training with other units. Ensure training is conducted with hands-on real scenarios. Keep the internal knowledge base for staff in enrollment services updated for training purposes and consistency in answers, working closely with student accounts, financial aid, and others in the registrar's office.
  • Establish various schedules, special projects, and community outreach necessary for the optimum operation and exposure for the office. Help with new student orientation, special registrations and coordinate outreach calling campaigns to aid in retention.
  • Facilitate bi-weekly meetings to keep staff updated with training, new policies, procedures, and changes. Meet with staff regularly to keep team moral high and discuss individual goals, and the goals for the Centers team. Also attend professional development training. Maintains materials for use in policy and procedure manuals and training documents.
  • Responsible for setup, maintenance, upgrades, testing training, and use of the CRM system for Enrollment Services. Monitor and provide analysis on the use of the Knowledge base system to ensure areas on campus are providing updated articles as needed. Provide reports on a regular basis and analysis service level needs with the Associate Registrar for continuous improvement. Responsible for work with the Qnomy queuing system for service. Responsible for knowing Ayaya / Cisco phones systems, CMS Supervisor, and NICE query software applications for running reports and monitoring response to meet service level agreements.
  • Screen all applicants, conduct interviews for hiring potential candidates and provide all final interview materials to HR accordingly. Coordinates human resources activities, including : eTIME, performance appraisals, hiring, training new employees, discipline, and resolve conflict. Have knowledge of campus human resources policies, procedures, and employment development opportunities.
  • Successful candidates will possess the following attributes :

  • Strong customer service skills
  • Exceptional organizational and time management skills
  • Strong written and verbal communication skills
  • Proficiency in using Microsoft Office Suite applications.
  • Self-starter and quick learner with a continual desire and capability to learn.
  • Top performer and team player with proven experience working in a high-energy and fast-growing workplace.
  • Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA)
  • Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and / or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

    Qualifications

    Minimum Hiring Qualifications :

    A bachelor's degree and four years of related experience or a combination of education and experience.

    College / Business Unit

    : Enrollment Management

    Department : Registrar

    Location

    : Alpharetta Campus

    Shift : M-F 8 : 30AM-5 : 15PM

    Salary : $60,000-$61,500

    Pay Grade : 2 / 2

    FLSA Status : Exempt

    Job Type : Full Time (Benefits Eligible)

    Job Posting

    : 10 / 09 / 25, 6 : 07 : 08 PM

    Closing Date

    : 10 / 24 / 25, 3 : 59 : 00 AM

    Special Instructions :

    To be fully considered for this position all candidates must submit the following at the time of submission :

  • A complete and accurate GSU application
  • Resume (recommended)
  • Georgia State University Values : COMMUNITY : Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING : Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION : Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE : Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION : Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653.

    Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime : Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

    Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

    Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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