Partner Success & Operations Manager

Job Description

Job Description

Location : San Francisco (Hybrid)

What is Verse?

Organizations today are under growing pressure to navigate the transition to clean energy — not just to meet sustainability goals, but to manage risk, control costs, and build long-term resilience. Yet the complexity of energy markets and a lack of accessible tools have made it difficult for most companies to take meaningful action. Verse was created to change that.

Our mission is to make the case for clean energy irrefutable. Through our AI-powered platform, Aria, we help organizations plan, procure, and operate clean energy to achieve their financial and sustainability goals. Verse transforms clean energy ambition into action — giving businesses the clarity and confidence to lead in a rapidly evolving energy landscape.

The Role

We're looking for a highly analytical, customer-obsessed Partner Success & Operations Manager to help our customers unlock the full value of the Verse platform. The ideal candidate has a consulting background and thrives at the intersection of customer experience, product strategy, and data-driven insights. You'll be the voice of the customer internally and a trusted advisor externally—ensuring our users succeed, stay engaged, and help shape the future of our product.

Key Responsibilities

Customer Engagement & Success

• Act as the primary point of contact for key customers, and serve as a frontline when technical challenges emerge, ensuring they derive maximum value from our software.
• Build deep relationships with users to understand their goals, workflows, and pain-points.
• Partner with our Data Science team to conduct tailored, one-off analyses that help address customer needs and unlock new value.
• Collaborate with the Product team to feed recurring needs into the product roadmap, ensuring our platform evolves in line with market demand.
• Provide users with insights that inform their technical understanding of their product

Proactive Customer Feedback Loops

Project Management

What We're Looking For (Minimum Qualifications)

What Will Make You Standout (Preferred Qualifications)

What makes Verse a great place to work?

Base Pay Range

$180,000 - $200,000

This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

Benefits and Employee Perks

Verse is an equal opportunity employer. All applicants and employees are considered for hire, promotion, and compensation without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status.