Lead - Desktop Support Technician

Description

This position will be supporting the VDI Project for Medical Campuses in Seattle. This person will be a apart of the overall End User Compute team and will be replacing current hardware that is not compatible with Win11. Will work at the Montlake Campus, Harborview Campus, and Northgate Campus as needed.

This is a lead position. This person must have a high degree of situational awareness and customer focus. Experience in a healthcare setting would be great. Having been in a working supervisor role where they have demonstrated strong leadership and communication skills with some project management expertise is preferred. Capable of taking a leadership role in directing project team in daily tasks. Demonstrates advanced level of skill in one or more key technology areas. In-depth product, technology, industry or service related specialized skills. Serves as liaison between project manager, project team and customer. Ability to provide project status reports to communicate progress and completion.

Overall Job Responsibilities

Analyze, install, configure, maintain and troubleshoot end computing devices, system software and drivers in support of systems, departments and individual users.

Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.

Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.

Ensure that production systems operate accurately, reliably, and efficiently.

Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.

Evaluate and implement user requests.

Follow up with users and management to confirm that work has been performed as expected.

Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.

Participate in large and small scale project related duties.

Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.

Work with selected software and hardware vendors to provide user functionality in a manner consistent with UW Medicine standards, policies and practice.

Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.

Participate in departmental quality improvement projects when required.

Other related duties as assigned.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following :

Medical, dental & vision

401(k) / Roth

Insurance (Basic / Supplemental Life & AD&D)

Short and long-term disability

Health and Dependent Care Spending Accounts (HAS & DCFSA)

Transportation benefits

Employee Assistance Program

Time off / Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $25.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.