Customer Service Rep - Part Time - Nights

Why Work For Nebraska Methodist Health System

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location : Methodist Hospital Address : 8303 Dodge St, Omaha, NE 68114 Work Schedule : 10 : 30pm to 7am Friday and Saturday Provides timely, accurate and excellent professional telephone and database customer support throughout the Methodist Health System main telephone line by routing internal / external calls (transfers, patient transportation, departments and patient rooms) to correct destination for all Health Care facilities. Understands the processes and department practices for the "DIALMD" answering service and communications for all "emergency" or "alert" notifications for clinical and disaster / disruption event.

Responsibilities

Essential Job Functions

Operates a multi-line phone console while exhibiting exemplary customer service skills.

• Practices patience.
• Actively listens to caller and displays sensitivity and empathy in a professional and positive manner.
• Effectively interacts with callers.

Speaks clearly and processes incoming calls in a timely manner.

Effectively works with the customer service team staying aware of changes and communicating through various means in a fast paced environment.

Uses patient tracking system to accurately assign and dispatch patient escorts.

Handles difficult calls in a positive professional manner.

Utilizes Amtelco Software

Assists with the documentation and input of the DialMD schedule changes associated with the on-call physician's answering service and other customer schedules.

Accurately and timely responds to Medical emergency systems that require monitoring such as Medical Emergencies, Codes, Fire and Medical Gas by contacting appropriate staff through Amtelco.

Responsible for Internal / External Disaster / Disruption notifications through Amtelco, Mass Notification System and overhead announcements, for example Weather, Fire, or community events.

Provides clerical support for the Integrated Service Division by performing data entry, typing, and other duties to ensure division projects are completed within established deadlines.

Job Requirements

Education

Experience

Skills / Knowledge / Abilities

Physical Requirements

Weight Demands

Physical Activity

Job Hazards

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action / Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.