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Customer Service Account Manager - Personal Lines

Customer Service Account Manager - Personal Lines

bizjobz LLCSterling Heights, MI, US
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Customer Service Account Manager – Personal Lines

Client is thriving personal lines insurance agency with three locations in the Birmingham, MI, area. They are seeking a Customer Service Account Manager that can be located in any of these locations on a hybrid basis.

Responsibilities :

  • Process customer policy change requests.
  • Respond to all inquiries, service requests, and sales requests

within specified timeframe.

  • Write and service policies in the Guidewire system.
  • Perform policy reviews to correct issues and optimize coverage
  • options based upon client needs.

  • Meet with clients in person (in the office only).
  • Cross-selling (add-ons) and client retention tasks
  • Assist with marketing and lead follow-up
  • Organize documentation received from clients and carriers in the agency
  • CRM system.

    Qualifications :

  • Possess a Michigan Property and Casualty License.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-tasking, follow-thru and follow-up.
  • Great Customer Service Skills and outstanding verbal communication
  • skills.

  • Ability to tactfully handle stressful and difficult situations
  • Is a team player with a can-do attitude.
  • A people-person with great verbal communication skills who is a team player with a can-do attitude.
  • Compensation :

  • Annual base salary range is $40,000 - $75,000 commensurate with existing relevant skill set.
  • Why This a Great Opportunity :

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Reimbursement
  • Retirement Plan
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    Personal Lines Account Manager • Sterling Heights, MI, US

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