Account Manager

COMPANY OVERVIEW

Interactive One ( www.interactiveone.com ) is powered by the mission to create an online community that provides rich content and digital products that engage, entertain and inspire the lives of African Americans.

Since its launch in 2008 by Urban One, iONE Digital’s news, entertainment, video, and lifestyle content has driven its growth. From roots in radio, compelling storytelling, and endeavors in frontier technology, the iONE Digital portfolio includes some of the most recognizable brands in the digital landscape. The iONE Digital portfolio focuses on key passion points and interests, including men’s and women’s lifestyle, sports, beauty, fashion, and entertainment - comprised of Cassius, HelloBeautiful, MadameNoire, Bossip, NewsOne, GlobalGrind, HipHopWired, BlackAmericaWeb and Elev8. Each iONE brand is an authoritative voice in its own right. In addition to publishing brands, iONE Digital is home to the original social network for urban millennials, BlackPlanet, and three YouTube brands – The Fumble, Hollyscoop, and Nerdwire.

We are looking for a detailed, customer-focused individual to help manage and support TV One and iOne Digital’s sales team and advertising operations. As the Account Manager, you will work closely with internal departments, brands, and agencies to ideate and execute campaigns flawlessly. Accuracy, efficiency, analysis, and the ability to work autonomously while meeting tight deadlines are critical to success in this role. This position is a client-facing role and is responsible for the planning and execution of media plans on assigned accounts, as well as facilitating the management of all aspects of the campaign from the pre-sale cycle through the post-sale cycle, providing an end-to-end experience for iOne Digital’s advertising and agency partners.

The ideal candidate is comfortable working autonomously, highly organized, proactive, committed to white glove client service, and can handle multiple projects, prioritize work assignments, and meet deadlines in a fast-paced environment.

KEY RESPONSIBILITIES :

• Media Planning – receive RFPs and build digital media plans that adhere to company guidelines and KPIs from clients.
• Develop an understanding of client business, needs, expectations, and requirements.
• Schedule, reserve media space / inventory, issue insertion orders, cancellations, and change requests.
• Enter and manage insertion orders within third-party and internal sales operations systems.
• Project Management – manage day to day pre and post-sale activities to ensure successful planning and launch of all integrated marketing programs. Work with cross departmental colleagues to problem solve and implement best practices for marketing programs.
• Account Management – manage day-to-day client communications. Provide regularly scheduled reporting with marketing insights. Manage campaigns to meet or exceed client KPIs and internal benchmarks.
• Work with the ad operations team to compile engagement and benchmark data, providing clients with weekly and / or ad-hoc campaign performance updates and optimization recommendations.
• Update internal databases and documents throughout the campaign to maintain accurate project records.
• Keep manager updated on project status, escalating issues when needed.
• Hold weekly client and campaign status calls with the sales team.
• Keep Sales up to date on the status of completed, live, and upcoming campaigns.
• Finance management – provide end-of-month billing to the finance team for collections and reconciliation.  Point of contact for all billing matters related to the finance department.
• Stay current with iOne Digital’s brand offerings and performance.
• Thrive in a creative business environment and maintain a positive demeanor.
• Stay abreast of market knowledge.
• Other special projects as assigned.
• Complies with Network and Urban One’s mandatory trainings and adheres to related course deadlines.
• Other duties and responsibilities as assigned.

CRITICAL COMPETENCIES FOR SUCCESS :

• Knowledge of the digital advertising landscape (ex. display, video, OTT / CTV).
• Knowledge of Excel, formulas, and pivot tables.
• Knowledge of 3rd party reporting platforms and report formats.
• Knowledge of IAB standards for reporting, terms and conditions, view ability and bot traffic guidelines.
• Must be a self-starter with the ability to handle multiple projects, prioritize work assignments, work. independently and within tight deadlines, adapt and operate in a fast-paced and evolving team environment.
• Possesses strong communication skills (verbal, written and presentation skills).
• Attention to detail, thoroughness, accountability, excellent follow-through.
• Master of the to-do list.
• Knowledge of digital transactions (CPM, CPV, CPL, CPA, CPC, CPV, vCPM, etc.).
• Ability to problem solve and think tactically and analytically.

EDUCATION / QUALIFICATIONS :

• Bachelor’s degree, preferably in advertising, marketing, and / or communications.
• 1-2 years’ experience in Digital Account Management role / media planning experience.
• Proficient in Google Suite and Microsoft Office (specifically Google Docs, PowerPoint, and Excel).

Benefits Package :

• Comprehensive benefits offerings include, Major Medical, Dental, Vision, FSA, HSA, 401K, PTO, elective supplemental options, and bonus as applicable.

This Personal Information Privacy Notice for California Applicants (“ Notice ”) describes the personal information collected by us about applicants and candidates that reside in California during our application and recruitment process (“ applicant personal information ”), the purposes for which we use applicant personal information, and how that information is processed. This Notice does not form part of any contract of employment or other service agreement. This Notice applies only to California residents.  We may update this Notice at any time as necessary. It is important that you read this Notice so you are aware of how and why we use your applicant personal information.

In this notice, we will use the terms “ we ”, “ us ”, and “ our ” to refer to Urban One, Inc. , its affiliates, subsidiaries, successors, and assigns.

TYPES OF INFORMATION WE COLLECT

We may collect applicant personal information you provide to us or that may be acquired or produced by us and, in limited contexts, about other people you may provide information about. In general, any information collected is not sold to third parties and is only used for the purposes for which it was provided. At all times, we strive to limit our collection of applicant personal information as needed in the application and recruitment process.

The list below provides the categories of information we collect.  Examples are provided for explanatory purposes, but the following is not an exhaustive list of each specific piece of information we may collect. If you have any questions or comments about how your personal information is collected by us and what information is collected, please contact [your HR contact at HRPrivacy@urban1.com ]. For legal inquiries or inquiries specifically related to the CCPA and CPRA, please also contact your privacy lead at privacynotice@urban1.com   and see the California Privacy Rights section below.

Categories :

• Identifiers – This includes information that identifies you, like your name, postal address, and contact details.
• Application details and supporting materials – The information related to your application, including both information you provided (e.g., resumes, educational and professional records and certificates, personal statements, and references) and information we gathered from other sources in connection with evaluating you as a candidate for employment (e.g., statements from your references, results of background checks that you have authorized us to perform, public records, and government records).
• Your job preferences – Details of the type of employment you are looking for, salary and other compensation and benefits terms, willingness to relocate, and other job preferences.
• Information from interviews and other application-related communications and submissions – The information you provide when communicating with us.
• Protected classification characteristics under California or federal law and other sensitive personal information / demographic details . Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation.
• Inferences drawn from other personal information and from assessments taken as part of the application and recruitment process . Information reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
• Prior application and employment information – Information related to any previously submitted applications and / or previous employment history.

USE AND DISCLOSURE OF PERSONAL APPLICANT INFORMATION :

We collect and maintain applicant personal information to carry out the application and recruitment process. Your personal information may be disclosed outside of our organization to be processed for specific purposes related to the application and recruitment process. The main application and recruitment-related purposes for which your applicant personal information may be used or disclosed include :

• Assessing your skills, qualifications and interests in reference to our career opportunities.
• Verifying your information and carrying out reference checks and / or conducting background checks (where applicable) if you are offered a job.
• Communicating with you about the position you applied for, your application and / or recruitment, and other opportunities with our company.
• Creating and / or submitting reports required by applicable laws and regulations.
• Complying with applicable laws, regulations, legal processes and / or other enforceable government- or court-issued requests.
• Proactively conducting our own research about your educational and professional background and skills.
• Improving our application and recruitment process (including improving diversity in the recruitment process)

We may also use information from or about you to protect our rights and property, the rights and property of our personnel, as well as other applicants, or the public as required or permitted by law.

If you are offered and accept employment with us, the information collected during the application and recruitment process will become part of your employment record.

CALIFORNIA PRIVACY RIGHTS

California residents have the following data rights :

• Right to Know and to Access : Subject to certain exceptions and legal obligations, you have the right to request that we disclose certain information to you about our collection and use of your personal information. You also have the right to request access to personal information collected about you and information regarding the categories of personal information; the categories of sources of that information; the business or commercial purposes for which we collect, sell or share it; the third parties to whom we sell, share, or disclose it; and the specific pieces of personal information we collected about you. This information is disclosed above. You may also submit a request for this information as described below. To protect your personal information, we are required to verify your identify before we can act on your request.
• Right to Portability : You have the right to request that we provide a copy of the personal information we have collected about you in a readily usable format. This right is subject to certain exceptions, and legal obligations imposed by state or federal privacy and employment laws may also apply. Once we receive your request and confirm your identity, we will provide to you a copy of your data consistent with applicable law.
• Right to Delete : You have the right to request that we delete your personal information. Once we confirm your identity, we will review your request. This right is subject to certain exceptions, and legal obligations imposed by state or federal privacy and employment laws may also apply. Consistent with applicable law, we will delete or deidentify personal information not subject to one of these exceptions from our records and as necessary will direct our service providers to take similar action.
• Right to Correct Inaccurate Information : Subject to certain exceptions, and legal obligations imposed by state or federal privacy and employment laws, you have the right to request that we correct inaccurate personal information that we have collected about you. Once we receive your request and confirm your identity, we will review your request, taking into account the nature of the personal information and the purposes of the processing of the personal information to see if we can correct the data. We may also request additional information showing that the information you want to correct is inaccurate.
• Right to Opt Out of the Sale or Sharing of Personal Information to Third Parties :   You have the right to opt out of the sale or sharing of your personal information by us to third parties. Under California law, “sell” means to sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means your personal information to a third party for monetary or other valuable consideration. “Share” means sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means your personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration. We do not sell or share your personal information, as those terms are defined under California law.

Non-Discrimination or Retaliation : We will not discriminate or retaliate against you for exercising any of your data privacy rights.

How to Submit a Request :

You or an authorized agent may submit a request to exercise your rights through one of two means by using the contact details provided below and providing the details of your request or by calling us at 1-844-610-1303, or by accessing the request forms that are linked on the Urban One Job Listing Page, which is available at https : / / privacyportal.onetrust.com / webform / 5a70349f-f0fb-4dc6-83f6-49b5c097d38e / 3454b5db-803e-43b1-9b2c-699c9e7eebf7

When submitting a request using the Urban One Privacy Center, please note in the “Request Details” section that you are a current or former applicant in order to help us identify your relevant records and respond more quickly to your request.

Verification Procedures :

In order to process your request, we may need to verify and confirm your request by asking you to :

• Provide personal identifiers we can match against information we may have collected from you previously; and
• Confirm your request using contact information provided along with your request; or

Authorized Agent

You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We may ask the individual to submit documentation or proof supporting their authority to represent you, and we may ask you to either verify your own identity or confirm that you provided the authorized individual to act on your behalf. Parents of minor children may submit a birth certificate of the child in lieu of an affidavit, in order to make requests on the child’s behalf.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to direct us to limit our use of your Sensitive Personal Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services. California law considers the following personal information to be “sensitive : ” social security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions and answers, or unique biometric data. We use Sensitive Personal Information only as it is necessary to achieve the purposes for which it was collected, as described above.

UPDATES TO THIS NOTICE

This Notice may be updated periodically to reflect any changes in our privacy practices. We encourage you to check this notice periodically to be aware of the most recent version.

CONTACT DETAILS

Please address any questions relating to this Notice to [insert contact information of responsible privacy lead for external applicant queries at HRPrivacy@urban1.com .