Reservations Manager - Arizona Biltmore

Overview

As a Reservations Manager , you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will manage a team of 6 and report directly to the Assistant Director of Revenue Management.

• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy, promotions, special reservation procedures, operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance including supervision, scheduling, counseling and evaluations, professional development and delivering recognition and rewards
• Recruit, interview and train team members
• Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
• Develop and revise forecasts

The typical schedule for this role is Monday–Friday from 8am–5pm; hours may vary depending on business needs.

Qualifications

Seniority level

Employment type

Job function

Industries

Location and About the Company : The Arizona Biltmore is located in Phoenix, in the Biltmore district. Pyramid Global Hospitality and its partners offer a comprehensive benefits package and opportunities for growth across more than 230 properties worldwide.

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