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Patient Account Representative FT

Patient Account Representative FT

Exceptional Healthcare Inc.Dallas, TX, US
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Job Description

Job Description

As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management.  Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity.

Day-to-day, you'll leverage your expertise to :

  • Process and manage patient claims accurately and efficiently
  • Collect payments, negotiate overdue balances, and assist with repayment structures
  • Generate bills and explain insurance benefits to patients
  • Resolve account-related issues promptly with patients and insurance companies

To thrive in this role, you'll need :

  • A High School Diploma or GED and relevant experience in medical billing, collections and customer service.
  • Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
  • Strong understanding of insurance reimbursement procedures and revenue cycle process
  • Good analytical skills and a firm grasp of calculations and medical terminology
  • Exceptional verbal and written communication abilities (English a must; Spanish a plus)
  • Ability to work well independently with limited supervision
  • Time management and organization to juggle multiple accounts
  • Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
  • Communicate to leadership management areas of concern or areas of improvement
  • Update patient demographic information and initiate account adjustments
  • Ability to work for extended periods of time on a computer

    • More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives.

    Why work for Us?

    We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic and inpatient services that brings large health care services to the communities it serves.

    We are a smaller and more agile organization. You aren't just a number.  We value our employees and treat them accordingly.

    Powered by JazzHR

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    Patient Account Representative • Dallas, TX, US

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