Operations Manager - Fort Belvoir IHG Army Hotel

Operations Manager - Fort Belvoir IHG Army Hotel

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

RESPONSIBILITIES :

• Assist in managing the day-to-day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the General Manager in his / her absence.
• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Recommend and / or initiate salary, disciplinary, or other staffing / human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and manage hotel operations for all or some of the following areas :
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Food and Beverage, which may include Breakfast, to ensure standards of operation and quality and guest satisfaction are maintained.
• Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms / suites and public areas to ensure guest rooms / suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and / or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
• Foster positive employee relations and reconcile time edits and payroll administration in compliance with wage and hour regulations.
• Monitor and report variances against budget, and control labor costs and other expenses.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Serve as Manager on Duty as assigned.

What We Need From You

Preferred Skills / Experience :

The salary range for this role is $55,800 to $72,800.