Project Manager

Project Manager

We are looking for a Project Manager. Project Managers lead our production activities in the field, making decisions that impact the success of job assignments for the Company. You will be responsible for writing estimates in Xactimate utilizing the program guidelines and IICRC standards.

This position is for managing the operational functions of a residential and commercial fire and water clean-up and restoration that include all facets of operational, financial and human resources management. In addition, this Manager position implements and enforces the overall mission and vision of the company. This position is also eligible for annual bonuses! Ideal candidate will showcase their creativity, leadership skills, attention to details and takes ownership of managing operational and analytical accountability with a positive attitude.

Monitor and inspect tasks for commercial and residential water and fire restoration jobs to ensure completion of drying, demolition and various restoration activities.

Prepare / review documentation to include notes, photos and documents according to company policies and procedures.

Explain restoration processes used to complete active jobs and next steps to resolution in person to customers, supervise technicians assigned to the job.

You will need not only your excellent technical skills; you must have the necessary Customer Service skills to work through difficult situations. Project Managers are to lead by example by performing and supervising the work, as well as cross-training crew leaders and technicians.

Ensure all customers are satisfied with all services performed and assist Customer Service and Marketing to efficiently resolves all customer complaints.

Maintain a strong working relationship with the crews and Management through communication and leadership.

Ensure the necessary equipment is assigned and available to each project.

Ensure all employees are productively scheduled and assigned to customer projects on a daily basis according to the need of the customer and the ability of the employee.

Ensure the safety of all assigned employees by continuously promoting safety, by maintaining all physical plant and equipment for safety, through enforcement of the company's written safety program, and by conducting regularly scheduled safety meetings with production personnel.

Together with the Management, ensure variable expenses (labor and supplies) meet budgeted target percentages.

With the Management, establish weekly production goals for the field.

Knowledge of Xactimate, Xactanalysis, MICA, Dash, Google Suite.

Responsible for creation of estimates in applicable software and filling out appropriate paperwork.

Document / review loss with clear and descriptive job photos using MICA and upload into operating system / software.

Write mitigation and reconstruction estimates using Xactimate and or Contents Tracker, with a laptop in the field or in office on desktop.

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.

Explains drying process and next steps to resolution in person to customers using printed materials as a guide.

Perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies using laptop and or iPad.

Working on-call schedule is required.

IICRC Certification, WTR a must, Fire a plus.

Must have some industry experience as a Project Manager.

Must have Excellent communication skills.

Must have previous branch production, sales, and management experience.

Must have a valid Illinois Drivers License.

Able to move and / or lift 50+ lbs.

Pass background check and drug screen.

Strong problem-solving and customer service skills.

Must be able to prioritize activities and meet deadlines.

Move up to 50 + pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Be exposed to various inside and outside working conditions : The change of environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation : $50,000.00 - $65,000.00 per year.

ServiceMaster Restoration By Simons, a woman-owned and family-run water and fire damage restoration and specialty cleaning business, proudly serves the greater Chicago metropolitan area in Cook, Lake and DuPage counties. ServiceMaster Restoration By Simons is the Chicago-area company of choice for commercial and residential disaster restoration, re-construction, and specialized cleaning. Our expert staff handles large and small insurance losses and works closely with insurance adjusters, managers, building owners, developers, homeowners, and renters. We are a proud recipient of the 2020 Better Business Bureau Torch Award for marketplace ethics.

This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.