Director, Bank Business Change Management

Director, Bank Business Change Management

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty, and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Bank Business Change Management, you will lead and continuously develop a team of Change Advisors as well as be accountable for the Bank's Change Management Program; enable USAA to effectively mitigate risks related to change and to achieve its strategic objectives through effective collaboration and the consistent application of change management methodology, expertise, and experience.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX. Relocation assistance is not available for this position.

What you'll do :

• Leads a cross functional team of Organizational Change and readiness employees and Bank wide Change Management governance and oversight program.
• Responsible for monitoring and driving program adherence and effective quality in execution for change team and business leaders on change program.
• Develops and integrates Change Strategy and reporting for a portfolio of change.
• Drives team to continuously evaluate, refine and implement appropriate change management strategies, tools, and processes to improve user experience & proficiency to minimize risk when introducing change.
• Ensures suitability and sustainability of change management program through monitoring, assessment, feedback routines, and appropriate plans of action, as appropriate.
• Develops and sustains key relationships and brand for change team.
• Coaches and influences roles within or complimentary to the change program to lead change in a highly matrixed organization. Helps develop organizational change capability.
• Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Compensation range : The salary range for this position is : $127,310 - $243,340

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation :

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not @type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity.

USAA attributes its long-standing success to its most valuable resource : our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond : the men and women of the U.S. military, their associates, and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO / AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.