Operational Excellence Manager (Santa Clara)

This is an exciting opportunity to drive transformational change by standardizing and optimizing core operations across EdgeCores portfolio of data centers. The Operational Excellence Manager wont just be managing processes; they will be a key architect in developing, standardizing, and implementing policies within a robust operational framework, directly enhancing the safety, reliability, and efficiency of our core infrastructure. The ideal candidate will leverage data-driven insights and leadership to unify our maintenance, training, procedural, and incident response protocols, ultimately achieving a proactive operational posture and a culture of continuous improvement.

• Policy development and expansion : identify gaps in existing operational policies and lead the creation of new, standardized policies for ancillary and support functions.
• Assist in the standardization of maintenance planning, tracking, and execution across multiple facilities to ensure efficiency and consistency.
• Contribute to the ongoing design and implementation of the training program to enhance employee proficiency and leadership development.
• Drive adoption of best practices for writing and executing MOPs, SOPs, and EOPs.
• Lead the standardization of incident response, recovery, and reporting, driving root cause analysis.
• Develop and report on key metrics and KPIs to measure program success and influence strategic decisions.
• Champion data-backed solutions to support continuous operational improvement.
• Collaborate with site leads and operations teams to ensure seamless policy implementation.
• Mentor and guide operations staff to foster a culture of excellence.
• Ensure all operational practices meet or exceed industry standards for safety, quality, and regulatory compliance.

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