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Customer Operations Specialist

Customer Operations Specialist

Supply TalentChicago, IL, US
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Job Description

We're hiring a Customer Operations Specialist for a high growth European VC start-up who have recently launched into the US.

Based in Chicago (hybrid / flexible), this is a great opportunity to join a innovative tech focused business, that's fast paced and high autonomy.

This is a newly created position that will play a central role in ensuring customers succeed, whilst maximizing the value they get from the company's products and services.

Key Responsibilities :

Supply Chain Administration

  • Manage all supply chain administrative tasks to support timely delivery of services.
  • Confirm purchase order (PO) details with buyers and raise POs with suppliers.
  • Monitor platform automation performance, reconcile invoices, and follow up on payments.
  • Own the end-to-end supplier onboarding process, including collecting key documents (e.g., credit forms, certifications), validating information, and ensuring timely setup in systems.

Customer Operations & Support

  • Serve as the first point of contact for customers, handling inbound queries related to orders, deliveries, and payments.
  • Resolve supply chain issues promptly to drive strong On-Time, In-Full (OTIF) performance.
  • Maintain high customer satisfaction by understanding client needs, providing regular updates, and proactively addressing feedback.

    • Data & Reporting

  • Maintain accurate and complete records on the company platform, CRM, and other systems to ensure centralized and accessible information.
  • Monitor and report key operational metrics, including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle times.

    • Collaboration & Process Improvement

  • Identify and implement process improvements to enhance the customer experience, order accuracy, and overall operational efficiency.
  • Ensure compliance with internal and external policies on supplier and customer data, including secure handling of tax IDs, bank details, and legal forms.

    • Experience required

  • 1–2 years of experience in Customer Success, Customer Service, Operations, Account Management, Supply Chain Administration, or similar roles—ideally within a fast-paced B2B or supply chain environment.
  • Proven ability to manage operational processes across multiple stakeholders with precision and accountability.
  • Strong track record of resolving complex issues and building trust-based relationships with both customers and internal teams.
  • Growth mindset with the desire to work in a fast paced start-up environment
  • Degree educated or equivalent
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