(Korean Bilingual) Customer Service Specialist I / II

Job Description

About the Role

We are seeking a motivated Customer Service Specialist (I / II) to support logistics operations by managing customer communications, shipping requests, and documentation. This role plays a critical part in ensuring timely and accurate transportation schedules while resolving issues and supporting compliance. The ideal candidate will be bilingual in Korean. and English , detail-oriented, and able to thrive in a fast-paced environment.

Requirements

Key Responsibilities

• Customer Communication : Provide transportation schedules (pickup / delivery ETAs), handle special requests, and communicate delays or changes to customers.
• Order Management : Manage shipping requests, schedule shipments, create and track orders, and quickly resolve cancellations or changes.
• Field Operations Support : Provide checklists for yard / terminal operations and report incidents such as damages.
• Documentation & Systems : Collect and share PODs, BOLs, invoices, and other documents; prepare cost summaries for customers.
• Problem Solving & Improvement : Identify causes of miscommunication, delays, or dry runs; draft improvement plans; support compliance and safety reporting.

Qualifications

Benefits

Compensation & Benefits

Full-Time Employee Benefits :

Requirements

Key Responsibilities Customer Communication : Provide transportation schedules (pickup / delivery ETAs), handle special requests, and communicate delays or changes to customers. Order Management : Manage shipping requests, schedule shipments, create and track orders, and quickly resolve cancellations or changes. Field Operations Support : Provide checklists for yard / terminal operations and report incidents such as damages. Documentation & Systems : Collect and share PODs, BOLs, invoices, and other documents; prepare cost summaries for customers. Problem Solving & Improvement : Identify causes of miscommunication, delays, or dry runs; draft improvement plans; support compliance and safety reporting. Qualifications Minimum 1 year of relevant customer service or logistics support experience preferred. Strong interpersonal and professional communication skills. Highly detail-oriented, organized, and able to prioritize tasks. Ability to perform in a fast-paced, multitasking environment. Willingness to travel to job sites, ports, or CFS facilities as needed. Bilingual proficiency in Korean and English required.