Service Coordinator

Service Coordinator

Summary Of Responsibilities

The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This role is responsible for scheduling, work order management, vendor coordination, and resident communication to ensure timely and efficient service request completion.

The Service Coordinator works under the direction of the Service Manager and collaborates with Lead Technicians, ensuring that work orders are triaged correctly, residents receive timely updates, and vendors complete services efficiently. This position requires high energy, strong organizational skills, and the ability to handle a large volume of calls and system updates while maintaining excellent resident service.

Essential Duties

• Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets.
• Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups.
• Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution.
• Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts.
• Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician.
• Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs.
• Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and / or Lead Technician.
• Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements.
• Support the Service Manager and Lead Technicians with data entry, performance tracking, and service-related administrative tasks as needed.

Working Conditions

Required Education And Experience

Preferred Education And Experience

Required Knowledge

Required Skills

Work Styles & Behaviors

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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