External Business Office Manager, External Business Office

EBO Operations Manager

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.

Job Description

The Extended Business Office (EBO) Operations Manager is responsible for the management of the virtual extended international business office (IBO). He / She will support the extended business office staff as a point of contact for day-to-day operations, interpretation of policies, and dissemination of new direction and information. The Operations Manager will report directly to the Executive Sr. Director of Revenue Cycle and work in close collaboration with the IBO manager and corporate support teams. This position is critical to the consistent service delivery of revenue cycle management to multiple clients and has a direct responsibility to the overall financial and partnership success.

Key Job Duties

Manage the onboarding process for new clients, staff assignments, and point solutions. This includes coordination of system access, equipment, required training, and onboarding expectation discussions with the client and IBO manager counterpart

• Creates and maintains key performance indicators, including project and client-specific KPI requests
• Coordinate with RC Analytics and IT to ensure necessary reporting is accurate and up-to-date, including time entry, computer activity, and client activity log reporting
• Work closely with the IBO Manager on staff performance escalations and concerns related to absence and time reporting; ensuring appropriate coverage to meet goals and deadlines

Required Skills

Core Qualifications

The estimated salary range for this job is $80,000 - $105,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.