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Wholesale Operations Coordinator

Wholesale Operations Coordinator

Hype and ViceLos Angeles, CA, US
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Job Description

We are looking for a detail-oriented and proactive B2B Account Manager to support our largest, high-needs wholesale customers. You will act as the internal advocate and coordinator for key accounts, partnering with Operations, Warehouse, and our production teams to ensure an excellent customer experience.

Responsibilities

  • Own day-to-day management of high-needs B2B accounts, ensuring orders ship on time, compliant, and without chargebacks.
  • Receive vendor guidelines and create clear shipping guides per customer, including routing, labeling, carton specs, and required documents.
  • Build companion guides for Warehouse and for vendors that specify packaging, tags, and any customer-specific requirements.
  • Set up products and UPCs in customer portals and keep data accurate.
  • Prepare and send customer-required documents.
  • Coordinate all sample requests end-to-end, track shipments, and confirm timely delivery.
  • Monitor production and inbound timelines, escalate risks, and drive recovery plans to protect ship dates.
  • Communicate professionally with sales reps and client contacts, capturing requirements and closing the loop on issues.

Qualifications

  • Bachelor’s degree in a related field (Business, Supply Chain, Operations, or similar).
  • 1+ year of experience in a related role (internships count).
  • Strong organization and follow-through with the ability to manage multiple deadlines and priorities.
  • Working knowledge of Excel or Google Sheets (VLOOKUP, pivot tables), comfort learning portals and EDI tool.
  • Detail orientation for labels, barcodes, carton marking, and document accuracy.
  • Clear written and verbal communication with customers and internal teams.
  • Ability to work in a fast-paced environment.

    • Why Join Us

  • Work with a dynamic team in a growing apparel brand.
  • Hybrid work model – in office 3 days a week.
  • Competitive pay at $26-$30 per hour, health benefits, PTO, and 401(k).
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