Director, Patient Access Contact Centers (Winship, Women's Health, Dermatology, Surgical Specialties & Emory Elite)

Director Of Patient Access Contact Centers

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• And more

Description

The Director of Patient Access Contact Centers provides strategic and operational leadership over Emory Healthcare's patient access contact centers. This role is responsible for optimizing performance, fostering a culture of continuous improvement, ensuring high-quality patient service, and driving efficiency through standardization and technology.

The Director collaborates with internal stakeholders to align the contact center strategy with broader organizational goals and ensures key performance metrics are consistently met. The position also focuses on team development, technology implementation, and operational excellence.

Primary Duties and Responsibilities :

Team Management :

Communication :

Operations :

Performance Management :

Technology :

Travel : Less than 10% of the time may be required. Work Type : Hybrid employee - splits time between working remotely and working in the office.

Minimum Qualifications :

Preferred Qualifications :

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.