1747 - Help Desk Specialist (F-35) - Onsite - Active Secret Required

Summary

Title : ID :

ID : 1747

Location :

Location : Arlington, VA

Security Clearance Requirement :

Security Clearance Requirement : Secret

Description

ABOUT US

ABOUT US

Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team!

JOB DESCRIPTION

Seeking a highly motivated and driven HelpDeskSpecialist to work onsite supporting enterprise IT for our War-fighter customer who upholds America\'s status as the "Land of the Free" every day, at work, or at play.

RESPONSIBILITIES

• Provides first-tier software, hardware, and printing technical assistance to computer users
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically
• May provide assistance concerning the use of computer hardware, software, and printing
• Responds to and diagnoses problems through discussions with users
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems
• Serves as focal point for customer concerns
• Documents, tracks, and monitors the technical problems to ensure a timely resolution
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and / or identify and correct core problem
• Simulates or recreates user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems
• A working knowledge of the M365 office suite, MS Teams, and the windows operating system

REQUIREMENTS

ADDITIONAL REQUIRED CERTIFICATION(S)

SECURITY CLEARANCE

EDUCATION

00033

BENEFITS

OUR CULTURE

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

COMPENSATION

The likely salary range for this position is $66,560 - $92,019 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.

EEO & AFFIRMATIVE ACTION

Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.

Please NO Third-Party Agencies :

Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.

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